MAM
Domino’s faces FSSAI heat as viral video raises question mark on its hygiene standards
Mumbai: Days after a Twitter user posted a video allegedly showing poor hygienic practises followed at a Domino’s outlet in Bengaluru, the Food Safety and Standards Authority of India (FSSAI) has swung into action. The authorities on Wednesday issued a spot memo to food business operators seeking an explanation regarding “unhygienic food handling practices” at the pizza outlet reported in the complaint.
An improvement notice was also issued based on “inspection observations” which are to be complied with within 15 days, reported news agency ANI. Further necessary action will be taken against the multinational pizza restaurant chain by the designated officer (state licensing), Bangalore Urban District, as per the provisions under the FSS Act upon receipt of the explanation, said ANI in a tweet.
Bengaluru | Alleged unhygienic practices followed at a Dominos outlet
FSSAI issues spot memo to Food Business Operators seeking explanation regarding “unhygienic food handling practices of outlet reported in the complaint.” (1/2)
— ANI (@ANI) August 17, 2022
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The FSSAI crackdown comes on the back of a complaint raised by a Twitter user against alleged unhygienic practises being followed at the pizza brand’s outlet. The user had posted a picture last month, allegedly of a Domino’s outlet in Bengaluru, showing a mop and a toilet brush hanging in close proximity above the pizza dough.
The user who identifies himself as an IT graduate wrote: This is how @dominos_india serves us fresh Pizza! Very disgusted. Location: Bangalore.
He also tagged the FSSAI, the ministry of Health, the Karnataka health minister, and the union health minister.
Here is the video of the scene pic.twitter.com/fuWEZd04cm
— Sahil Karnany (@sahilkarnany) August 14, 2022
The Twitter user named Sahil Karnany followed it up with a video on 14 August, captioning the tweet, “Here is the video of the scene.”
The tweet soon became viral, with several other netizens responding to it, some of them sharing their own bad experiences with the pizza brand.
Soon after, the FSSAI took notice of the tweet. Responding to Karnany’s tweet on Tuesday, the official Twitter handle of the agency wrote, “FSSAI has taken note of the incident. The response of the FBO has been sought and appropriate action shall be taken in the matter as per the regulatory provisions under the FSS Act, 2006.”
FSSAI has taken note of the incident. The response of the FBO has been sought and appropriate action shall be taken in the matter as per the regulatory provisions under FSS Act, 2006.
— FSSAI (@fssaiindia) August 16, 2022
Meanwhile, Domino’s India has issued an official statement saying the brand adheres to “world-class protocols for ensuring the highest standards of hygiene and food safety.”
“An incident involving one of our stores was recently brought to our notice. We want to assert that this is an isolated incident, and we have taken the strictest action against the restaurant in question. Please be informed that we have zero tolerance for violations of our high safety standards,” the pizza restaurant chain further stated.
Brands
Maharashtra panel orders Lodha to refund Rs 5 crore to homebuyers
Consumer court flags unfair practices in long-running property dispute case
MUMBAI: In a sharp rebuke to one of India’s biggest real estate players, the Maharashtra State Consumer Disputes Redressal Commission has directed Macrotech Developers to refund nearly Rs 5 crore to a senior citizen couple, Uttam and Anindita Chatterjee. The ruling, delivered on March 13, 2026, calls out the developer for “deficiency in service” and “unfair trade practices”, bringing closure to a dispute that has stretched over a decade.
The case traces back to 2015, when the couple booked a 3-BHK flat at World Towers in Lower Parel for Rs 12.22 crore, with possession promised within a year. What followed was a series of changes that complicated matters. After deciding to exit the project, they were persuaded to shift to a 4-BHK in another development priced at Rs 8 crore, with delivery scheduled for 2018. However, within months, the price was allegedly increased to Rs 10 crore. After demonetisation reshaped the market, similar flats were reportedly being offered at lower prices, but the couple were not given the benefit.
Despite paying over Rs 2.83 crore, the couple neither received possession nor clarity. Instead, in 2018, the developer unilaterally cancelled the booking, retained part of the amount as earnest money, and argued that the buyers were investors rather than consumers. The commission rejected this claim, observing that casual references to “investment” do not take away consumer rights when the purchase intent is residential.
The bench also held that the developer could not penalise buyers for payment delays while failing to meet its own delivery commitments. It noted the lack of formal documentation for revised terms and termed the prolonged retention of funds without delivering a home as exploitative.
As part of its order, the commission directed the developer to refund Rs 2.83 crore paid by the couple, along with interest at 10 per cent per annum, amounting to around Rs 2.12 crore. In addition, Rs 1 lakh has been awarded for mental agony and Rs 50,000 towards litigation costs, taking the total payout to over Rs 5 crore. The developer has been asked to comply within two months.
For now, the ruling serves as a reminder that in real estate, shifting terms and delayed promises can carry a significant cost.
