MAM
DLF Shopping Malls to go digital to promote contactless dining across malls
New Delhi: DLF Shopping Malls, the country’s physical marketplace has partnered with Inresto to create a contactless dining experience at restaurants and food courts across its malls. Starting with DLF Promenade, the service will also be available at DLF Cyberhub, Horizon Plaza, DLF 5 and DLF Mall of India in the coming time.
The digital technology will empower restaurants and food courts within DLF Shopping Malls to offer a seamless customer journey and a safe dining experience. With convenience features like digital menus, pre-ordering, table booking, digital payments and digital feedback. Thereby, minimizing the chances of touching common areas by our guests.
This technology will help food courts and restaurants in the mall to reduce the wait time to the minimum. It will also enable restaurants to manage their operations at a capacity (as per
social distancing norms) through its table management software.
For DLF Shopping Malls safety and well-being of consumers are the top concern and Contactless Dining is the first step in that direction for making diner’s experience safe and convenient.
Through DLF Malls Lukout app or by scanning the QR code our customers will be able to:
· Browse through digital menus on their phones. It will ensure more safety and zero surface contact.
·Reserve tables at restaurants. It will improve social distancing.
·Pre-order their meals thereby cutting the wait time at restaurants and food courts.
·Check the hygiene and safety measures
and rating of the outlet for assurance of safety.
·Give feedback to restaurants so that they can dial up their service.
·Earn loyalty points digitally for their frequent visits.
Customers looking for takeaways can simply pre-order the dishes, grab the items from the counter and check out by making contactless payments through their smartphones. Thus, making the entire in-mall experience seamless and contact-free, as much as possible.
Restaurants within the DLF Shopping Malls portfolio will be integrated with AI-powered video solutions from Staqu which will render specialised analytics on restaurant operations and bring the live feed to the diners helping them monitor safety parameters in the kitchen.
A live stream of the kitchen proceedings will also be available to the end customer on the Dineout app and assure them of the hygiene compliance and sanitization standards. This will help reinforce consumer confidence, thereby increasing quality footfalls to the restaurants.
Speaking on the partnership, DLF Shopping Malls executive director-Pushpa Bector said, “As we start re-opening our malls, our utmost priority is to provide a secure environment for our guests. So, we have partnered with Dineout’s inresto technology for enabling a contactless F&B service. We want to offer an unparalleled experience to our customers which is driven by technology innovation and making their visits enjoyable without compromising on safety and hygiene.”
Commenting on the announcement, Dineout Co-founder & CEO- Ankit Mehrotra said, “The post COVID era would see significant changes in malls from an operations perspective to comply with safe distancing measures within the mall. With our partnership, we are embarking our entry into retail space with inresto technology which will not only help in adjusting to the new demands but also managing the crowd and maintaining the social distancing within the food courts and in restaurants. Our product suite will ensure complete peace of mind for diners as they enjoy the exciting experience and create new memories at their favourite F&B outlets housed in DLF Shopping Malls portfolio. “
Brands
Jubilant FoodWorks faces Rs 47.5 crore GST demand, plans appeal
Tax authorities flag alleged misclassification of restaurant services
MUMBAI: Jubilant FoodWorks Limited has landed in a tax tussle after receiving a GST demand of Rs 47.5 crore from the office of the additional commissioner of CGST and central excise in Thane, Maharashtra.
The order, issued under the provisions of the Central Goods and Services Tax Act, 2017, relates to an alleged incorrect classification of certain services under the category of restaurant services. According to the tax authorities, this classification resulted in a short payment of goods and services tax for the period between the financial years 2019-20 and 2021-22.
The demand includes Rs 47.5 crore in GST along with an equal amount as penalty, in addition to applicable interest. The order was received by the company on March 13, 2026.
In a regulatory filing to the BSE Limited and the National Stock Exchange of India Limited, the company said it disagrees with the order and believes its arguments were not adequately considered.
The company is preparing to challenge the decision and plans to file an appeal. It added that once the redressal process is complete, the demand is likely to be dropped.
Despite the sizeable figure attached to the notice, the company said it does not expect any material impact on its financials, operations or other activities.
The disclosure was signed by Suman Hegde, EVP and chief financial officer, who confirmed that the company received the order at 19:06 IST on March 13 and has already initiated steps to contest it.
The development places the quick service restaurant major in the middle of a tax debate that could hinge on how certain restaurant-linked services are classified under GST rules. For now, the company appears ready to take the matter from the tax office to the appeals desk.
