MAM
Dentsu and Microsoft come together to build a path to the metaverse for brands and business
Mumbai: dentsu International has announced its collaboration with Microsoft to build a unique collaboration space in the metaverse, designed to excite and inspire brands to innovate and experiment with web3 technologies. Using their combined expertise, the firms have partnered to showcase a range of real-world use-cases that have been reimagined in a virtual setting to drive greater engagement, productivity, and accessibility for business.
With many brands and businesses still assessing how to take advantage of the huge opportunities presented by web3, dentsu and Microsoft have come together to showcase what can be achieved in critical business areas such as customer service, retail, and learning and development.
The initiative is underpinned by dentsu’s recently announced Web3 Center of Excellence, which falls within the Creative pillar. This is where clients and dentsu teams have the chance to innovate, test ideas, experiment with hypotheses, and learn how evolving technologies and platforms could be used within integrated campaigns or future business models.
The new dimension, created by a move into the virtual world, brings a wealth of exciting and engaging opportunities to transform important touch points with customers and employees. The newly built dentsu and Microsoft spaces are located on the dentsu campus, in “Moon Valley,” a digital twin of the moon created by HeadOffice.Space, the metaverse for productivity. The space was designed specifically to be more accessible by more people and through any web-enabled device, as well as VR and mobile.
Developing a space in the metaverse required the application of some unique technologies, brought together for the very first time by the teams at dentsu and Microsoft:
Dentsu Metaversity for Microsoft Power Skills: Powerup Power Skills with new starter inductions and employee training, enabling teams anywhere to upskill and gain new competencies through the full suite of Microsoft 365 products, text-to-speech capabilities, and forthcoming Microsoft Designer capabilities.
Microsoft Retail Education: a space for retailers and brands to learn more about Microsoft Dynamics 365 and dentsu’s ShopNXT retail innovations.
Lounge: A virtual “room” where brands can connect through their professional LinkedIn identities to recruit, network, and engage with prospective buyers and customers.
Ecosia Forest: Provides overall education on Ecosia, the search engine that plants trees where they are needed most, with over 160 million trees planted to date, powered by Microsoft.
AI-Powered Virtual Human: Our full experience will be guided by ‘Neva,’ an AI-powered virtual human created in collaboration with HeadOffice.space. Neva combines the power of Unreal Engine’s MetaHumancreator framework and Microsoft AI-powered text-to-speech, a capability within Azure Cognitive Services, part of the Azure AI platform, that converts text to lifelike speech across 400 neural voices across 140 languages and variants.
Additional spaces on the dentsu campus include the ShopNXT Showroom, Merkle Virtual Retail Lab, and Intelligence Center.
The co-space is built on Unreal Engine 5, the world’s most open and advanced real-time 3D creation tool, and features full-body 3D avatars with Ready Player Me Integration.
dentsu vice president of solutions and innovation Val Vacante said, “We’ve seen a lot of activity around the Metaverse, with some businesses jumping in simply to grab headlines rather than figure out how Web3 can really change perspective on existing business challenges. At dentsu we’d say it’s ‘near but not here’ and that is exactly why we wanted to work with Microsoft to show the world how today’s business problems can be solved in the Metaverse tomorrow. Whether it is overcoming the skills-gap by making accessible and engaging training programs, or building multi-channel customer loyalty solutions using NFTs, or mapping innovation explorations through our NXT Intelligence platform, the opportunities are truly endless!”
dentsu group vice president of growth & enablement Paul Veltman said, “Microsoft and dentsu have been partners for many years, working hard to push the boundaries of where technology, creativity, and productivity meet brands and the customers we serve. When we come together, though, we always want to do so with a clear focus – whatever we create must help our clients solve problems and stand out, but it also has to drive tangible and sustainable growth. By developing this incredible new virtual space, we’re inviting clients, their people, and partners to discover, experiment, and co-create. From connected e-commerce opportunities to engaging talent solutions and integrated CRM capabilities, we have an exciting new space to partner with you on your journey in the metaverse.”
Microsoft managing director media & entertainment Simon Crownshaw said, “The media and advertising industries continue to be transformed by digital technology, which now includes the Metaverse. These transformations will continue to require that brands adapt their business models and strategies in real time to take advantage of new creative opportunities. As our collaboration with dentsu evolves, we’re continuing to elevate creativity with the power of the Microsoft Cloud, enabling the future of content creation and collaboration from anywhere in the world.”
MAM
BLR Airport Launches ‘Connections’ Service to Ease Transit Travel
New initiative targets smoother transfers as Bengaluru hub traffic rises 30 per cent.
MUMBAI: Missed connections may be a traveller’s nightmare but Bengaluru is trying to make them a thing of the past. Kempegowda International Airport Bengaluru (BLR Airport) has rolled out ‘Connections by BLR’, a new transfer programme designed to take the friction out of connecting journeys. Built around three pillars ease, efficiency and experience,the initiative aims to simplify what is often the most stressful leg of air travel.
The move comes as transfer traffic at BLR Airport climbs sharply, up more than 30 per cent year-on-year. Transfers currently account for around 15 per cent of total passenger traffic and are projected to touch 20 per cent by 2026, signalling a clear shift in how the airport is positioning itself within airline networks.
At its core, the programme focuses on making navigation intuitive and downtime more comfortable. Dedicated transfer desks have been set up across terminals, supported by colour-coded wayfinding blue and yellow signage designed for quick recognition. Inter-terminal movement is being streamlined through complimentary shuttle services with predictable wait times, while designated transfer zones aim to reduce passenger confusion.
Beyond logistics, the airport is leaning into experience. Travellers in transit now have access to a wider choice of lounges, curated retail and food and beverage options, as well as sleeping pods for short stays. For longer layovers, transit hotels in both Terminal 1 and Terminal 2 offer boutique in-terminal accommodation, an increasingly sought-after feature as global travel patterns evolve.
The timing is strategic. BLR Airport now connects to 114 passenger destinations 80 domestic and 34 international with key routes spanning Delhi, Mumbai, Kolkata, Hyderabad and Pune domestically, and Singapore, London Heathrow, Dubai, Abu Dhabi and Kuala Lumpur internationally. Recent additions such as Hindon, Bidar and Silchar within India, alongside Dammam, Hanoi and Riyadh overseas, are further expanding its reach.
Infrastructure is also catching up with ambition. Developments including the West Cross Taxiway, Terminal 1 refurbishment and Terminal 2 expansion are laying the groundwork for higher capacity and smoother operations critical for any airport aiming to become a serious transfer hub.
Bangalore International Airport Limited chief operating officer Girish Nair framed the initiative as both a response to demand and a forward-looking play. He pointed to the growing depth of the airport’s network and the opportunity to build a more reliable transfer ecosystem that benefits both passengers and airline partners.
In an era where travel is as much about transitions as destinations, BLR Airport is betting that a seamless connection might just be the journey’s most important upgrade.
