MAM
Carat ventures down south, opens office in Bangalore
MUMBAI: Continuing with its growth and expansion plans, Carat Media Services has launched its South operations with its regional office in Bangalore.
Joydeep Raha has been roped in to head the division.
Carat MD Kartik Iyer said, “We will work to delivering our unique integrated communications planning solutions to clients based in the region. We have over the past few years been working on consolidating our North and West operations and are now ready to present our suite of cutting edge solutions to clients from this crucial region.”
Iyer also confirmed that Raha will head the South outfit. “We couldn’t have found a better person than Joydeep who knows the region so well. He has over the past few years proven his ability in not only managing businesses but also continuously acquiring businesses,” he said.
Being in the south is very important to Carat as quite a few of its major clients including The Muthoot Group, Air Asia and Philips have interests in the region which require a very localised level of servicing.
“This development is in line with our focus to deliver micro market solutions to the best of our abilities to our clients and nothing could be better than having feet on the ground,” said Iyer.
Raha is a mechanical engineer and graduate from MICA. He has in the past worked with Bates, Enterprise Nexus and was with Lintas for the last eight years. During this period, he handled brands like Raymond. ABN AMRO 3M, Britannia, Jockey, BPL, Sanyo, Citizen Watches, Manappuram Finance ,Manappuram Jewellery, Metro Cash & Carry, Wockhardt and Infosys.
Raha said “I have had the opportunity to be exposed to some of Carat’s which have been very impressive to say the least. These tools and processes will definitely make a huge impact in the market and will all add up to delivering huge efficiencies to clients here. What is truly impressive is their Integrated solution capabilities they have developed so quickly in the market with each division being domain experts in their respective fields. I am very excited about taking these capabilities to the market in South and am certain that these capabilities combined with Carat’s global learnings and best practices can be harnessed most effectively towards providing highly effective communication solution to the clients here.”
MAM
Manappuram Finance appoints Sreekanth P V as group head – operations
22-year veteran from Bajaj Finance to drive efficiency and customer experience.
MUMBAI: Manappuram Finance just upgraded its operations engine because when customer delight needs turbocharging, even the gold loans get a smoother ride. Manappuram Finance Ltd has appointed industry veteran Sreekanth P V as group head for operations & customer experience at the grade of president. In his new role, Sreekanth will lead efforts to strengthen operational efficiency, enhance customer experience, streamline processes, drive service innovation and scale the company’s digital ecosystems across all business verticals.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation and customer experience within the financial services sector. Most recently he served as deputy executive vice president for digital platforms at Bajaj Finance Ltd, where he led the development of a unified app and web platform strategy and built a cohesive digital ecosystem.
Manappuram Finance, chairman and managing director V. P. Nandakumar said, “We are pleased to welcome Mr Sreekanth P V to the leadership team. He brings extensive experience in operations management, digital platforms and customer experience. As we continue to strengthen our operational capabilities and enhance customer engagement, his expertise will play an important role in driving efficiency, innovation and service excellence across the organisation.”
The appointment reflects Manappuram Finance’s ongoing focus on building a stronger leadership bench and elevating operational standards as the company scales its lending and customer engagement capabilities.
In a sector where every rupee counts twice, Sreekanth isn’t just joining the team, he’s the new conductor making sure the entire orchestra of loans, digital flows and customer smiles stays perfectly in tune.
