e-commerce
Tier 3 cities drive Valentine’s e-commerce demand, says Fynd report
Personal care jumps to no 2 category as Sunday shopping peaks
MUMBAI: Fynd has released its Valentine’s Day e-commerce report 2026, highlighting a sharp shift in how Indians shopped during the season of love, with self-gifting, tier 3 demand and trust-led purchasing reshaping online retail behaviour.
The analysis, based on data from major marketplaces including Myntra, Flipkart, Amazon, Tata Cliq, Ajio and Nykaa, shows Valentine’s commerce in 2026 moving away from grand gifting towards personal indulgence and regional expansion.
Tier 3 cities emerged as the strongest demand drivers, accounting for more than 54 per cent of total order volumes, outpacing metros and reinforcing the rapid mainstreaming of digital commerce across Bharat. Sunday proved to be the peak shopping day, signalling leisure-led browsing and last-minute purchasing behaviour rather than weekday-driven sales spikes.
Personal care was the breakout category of the season, climbing to second place with a 14.16 per cent share of orders, overtaking categories such as footwear and ethnic wear. Clothing retained the top spot at 17.06 per cent. Within personal care, Tata Cliq emerged as the preferred marketplace.
The report also points to a notable comeback for cash on delivery. While COD accounted for 55 per cent of overall orders during the Valentine’s period, nearly 70 per cent of personal care purchases used COD, reflecting higher trust thresholds for grooming and intimate categories.
Regionally, overall order volumes were led by north India, followed by west, south and east. Personal care demand, however, skewed differently, with west and east leading consumption. Bihar entered the top five ordering states, underlining the growing spending power of emerging markets.
Fulfilment patterns also diverged from recent omnichannel trends. Store-led fulfilment fell sharply during the Valentine’s window, with just 6.5 per cent of personal care orders dispatched from stores, as brands leaned heavily on warehouse networks to manage speed and inventory control.
Fynd chief business officer – India Ragini Varma, said the data reflects a shift from occasion-led gifting to personal expression-led shopping, requiring category-specific intelligence and real-time inventory orchestration rather than one-size-fits-all festive strategies.
e-commerce
Flipkart rolls out 105 per cent bonus for 20,000 employees
Strong FY25 performance drives payouts even as layoffs and shifts unfold.
MUMBAI: In a year where belts were tightened and rewards loosened, Flipkart seems to be playing both offence and defence trimming roles on one hand while handing out a generous 105 per cent bonus on the other. The Walmart owned e commerce major has rolled out a 105 per cent bonus payout for 2025, covering nearly 20,000 employees, signalling a year of steady operational momentum even as the company navigates restructuring pressures. The payout, communicated internally by chief human resources officer Seema Nair, is tied to performance across key metrics including growth, operational efficiency, financial outcomes and people indicators, a combination that suggests the company is inching closer to its long stated goal of sustainable profitability.
Employees at SD level and below are set to receive their bonuses in March, while payouts for senior leadership, including vice presidents and senior vice presidents, will follow after the close of the performance cycle. The elevated 105 per cent multiplier stands out in a sector where cautious payouts have increasingly become the norm, pointing to what appears to be a relatively strong internal scorecard for FY25.
Yet, the announcement arrives with a noticeable contrast. Earlier this year, Flipkart reduced its workforce by around 300 roles as part of its annual performance review process. While officially framed as performance driven, the juxtaposition of layoffs alongside above target bonuses reflects a more nuanced balancing act, one that prioritises cost discipline while continuing to reward and retain high performing talent.
This dual approach is becoming increasingly common across the technology and e commerce landscape, where companies are navigating an uneven hiring environment while under pressure to deliver profitability. Rewarding top contributors, even amid selective workforce reductions, allows firms to maintain morale and retain critical talent without losing sight of financial prudence.
At the same time, Flipkart is also undergoing leadership shifts that hint at a broader strategic recalibration. Nishant Verman has been appointed senior vice president for corporate development and partnerships, while group chief financial officer Sriram Venkataraman is set to step down. Ravi Iyer will take on expanded responsibilities within the finance function, marking a reshuffle at the top as the company gears up for its next phase.
These changes come amid reports that Flipkart is planning to shift its holding structure back to India, a move widely interpreted as groundwork for a potential public listing. While timelines remain fluid, the combination of stronger financial discipline, leadership restructuring and employee incentivisation suggests a company preparing itself for greater scrutiny and scale.
For employees, the 105 per cent payout offers a welcome boost in what has otherwise been a period of adjustment. For Flipkart, it is a signal that even as it cuts where necessary, it is willing to spend where it counts. In the high stakes game of growth versus profitability, the company appears to be hedging its bets carefully, rewarding performance while reshaping itself for what could be its most defining chapter yet.
