Broadband
Reliance Jio and Indus Towers Ink Infrastructure Sharing Deal
MUMBAI: Reliance Jio lnfocomm Limited (Reliance Jio), a subsidiary of Reliance Industries Limited (RIL), the only pan India operator with BWA spectrum preparing to launch 4G services and Indus Towers, the world’s largestand India’s leading provider of telecom tower infrastructure, today announced the signing of a Master Services Agreement (MSA) for tower infrastructure sharing. Under the agreement, Reliance Jio would utilize the telecom tower infrastructure services being provided by Indus Towers to launch its services across the country. As per the agreement,the pricing would be based on prevailing market rates.
The agreement will help in avoiding duplication of infrastructure and preserving the environment. It will also ensure seamless services to Reliance Jio customers through Indus’ world class tower infrastructure.
Sanjay Mashruwala, Managing Director, Reliance Jio said, “We are continuing our effort to create a new age network which will provide innovative.and empowering digital solutions to every Indian through our high speed 4G services. We are building our network through a combination of infra.structure network that we are creating on our own and those that we are renting from quality partners. We already have such tower sharing agreements with all the major players in India, and this relationship with Indus Towers will further accelerate the rollout of our services.”
Mr BS Shantharaju, CEO, Indus Towers said, “We are delighted to partner Reliance Jio in their endeavor to roll-out next generation wireless broadband services. Our footprint in 15 Circles in India coupled with high network uptime levels, cost effective solutions, faster access to market and lower operational costs will provide Reliance Jio a robust and seamless telecom infrastructure; Additionally, our agreement with Reliance Jio will also bring benefits to our existing customers in the form of lower rentals and energy costs. At the same time, the infrastructure sharing will help in avoiding duplication of towers and benefit the environment through lower power and fuel consumption. On this new partnership, we look forward to a long and mutually beneficial relationship with Reliance Jio.”
Indus Towers has a well-defined infrastructure sharing strategy to support and to enhance infrastructure sharing in India,thereby allowing for expansion of wireless networks into rural areas and promoting better environmental utilization of resources in metro areas. Currently Indus Towers services 11 operators namely Airtel, Vodafone, Idea, Aircel, Tata Teleservices, Uninor, Reliance Communications,Videocon, MTNL, BSNL & MTS.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
