Digital
“At Alphadroid, we envision building interactive robotics to empower humans”: Sanjeev Kumar
Mumbai: Alphadroid is a company dedicated to bringing the power of artificial intelligence to businesses, with a focus on enhancing user experiences. The company’s mission is rooted in the belief that smart technology can improve people’s lives on a daily basis. They are driven by innovation and envision a world where technology seamlessly enriches and simplifies every aspect of life, from small daily tasks to significant milestones. Alphadroid aims to integrate cutting-edge AI solutions into various industries while maintaining a personalized approach to empower humans and unlock the full potential of technology.
Indiantelevision.com caught up with Alphadroid’s founder & CEO Sanjeev Kumar where he shared interesting insights on integrating Alphadroid robots in the hospitality sector and more… .
Edited excerpts
On envisioning the integration of Alphadroid’s robots into hospitality industry facilities improving customer services
At Alphadroid, we have pioneered a business-focused approach to technology transforming how businesses leverage tech to drive growth. It has not only revolutionised how technology integrates with business but also created an ecosystem where technological innovations contribute to the holistic growth of customer experience. Alphadroid’s integration into hospitality facilities enhances customer service by streamlining tasks such as check-in processes, handling bookings efficiently, and warmly greeting guests. Our robots facilitate seamless interactions, from taking orders to processing payments, resulting in a notable 25% increase in positive feedback. By prioritising ease of integration and functionality, Alphadroid ensures that businesses can adopt our service robots effortlessly, ultimately enhancing guest satisfaction and operational efficiency.
On sharing more about Alphadroid’s approach to customization for different industries and cultures
Alphadroid service robots are designed with a business-oriented approach, thoughtfully architected for both hardware and software. Our systems are built with modularity and a socket concept, enabling seamless communication. We excel in crafting customised software solutions that seamlessly integrate with existing hardware setups, ensuring optimal performance and efficiency.
Alphadroid offers extensive customisations to meet the unique needs of not only hospitality businesses but also hospitals, retail, and other industries. We focus on client needs and the guest experience, motivating us to tailor our service robots in a holistic manner, catering to specific cultures.
On specific challenges do you think your robots could help address in the hospitality industry
Alphadroid’s integration brings about an improvement in guest experiences, operational efficiency, staff morale, and revenue generation for hospitality businesses. Alphadroid’s robots address specific challenges in the hospitality industry, including labor churn and the demand for integrated technological solutions. The robots fill crucial gaps in operations, ensuring seamless service even amidst workforce challenges. Autonomous delivery robots streamline processes such as medication delivery in hospitals, meal service in restaurants, and inventory management in retail, offering unmatched precision and efficiency.
On emphasising human-robot collaboration sets them apart from other companies in the robotics industry
Unlike traditional product-centric approaches, Alphadroid emphasizes a symbiotic relationship between humans and robots, viewing them not as separate entities but as partners/buddies in achieving common goals. By focusing on seamless integration and personalised experiences, we ensure that our robots complement and enhance human capabilities rather than replacing them. This collaborative mindset extends beyond technology to our business model. As a company we offer both a subscription-based model and comprehensive after-sales services to ensure continuous support and customer satisfaction. Additionally, our interconnected product ecosystem allows for a seamless collaboration between different solutions, further enhancing the overall experience.
On Alphadroid’s movement towards integrating intelligent robotics into service industries could positively impact workforce dynamics
Alphadroid’s initiative to integrate intelligent robots into the service industry promises a multitude of benefits, positively impacting workforce dynamics. This integration not only enhances guest experiences, operational efficiency of the staff, and revenue generation for hospitality businesses – but also fosters a more satisfying work environment for employee. By streamlining services such as check-in, bookings, and order-taking, Alphadroid enhances guest satisfaction, with a 25% increase in positive feedback. Through this integration, businesses witness a 40% reduction in response times for guest requests, enabling staff to prioritise delivering personalised services and enhancing operational efficiency. Consequently, there’s a notable 15% improvement in employee satisfaction scores, as staff members engage in more fulfilling tasks. This frees up human capital for tasks requiring creativity, empathy, and critical thinking, paving the way for a more holistic and integrated workplace.
On some of the most exciting possibilities for the future of service robotics that Alphadroid’s advancements could unlock
At Alphadroid, we envision building interactive robotics to empower humans, integrating our robots and virtual avatars into segments and sectors in need of smart machines, personalised experiences, and predictive intelligence. Our aim is to gradually build technology and apply robotics across hospitality, healthcare, education and the public sector for a better and brighter India. We want to commodify robotics, creating a human enabling buddy that is affordable to people from a variety of backgrounds and industries. In developing a model of operation and complementary technology that allows us to create overnight solutions, the adoption of robotics will become quicker, simpler, and more accessible. This journey will ultimately result in a versatile, multi-purpose venture that can be customised to suit the complex requirements of various businesses.
Digital
Motorola launches nationwide monthly service camps in India
Free pick-up/drop for premium devices, zero labour charges and 10 per cent discounts kick off from 28 February 2026.
MUMBAI: Motorola just turned phone repairs into a monthly festival because when your device gets a free check-up and discount goodies, even a cracked screen feels like a celebration. Motorola India has unveiled its next-generation after-sales support ecosystem, headlined by Nationwide Monthly Service Camps starting 28 February 2026 at authorised service centres and collection points across the country. On a fixed day each month, customers can access zero labour charges, no inspection or diagnosis fees, free software updates, complimentary device cleaning and sanitisation, and a basic health check-up. Additional perks include 10 per cent off accessories and 10 per cent off spare parts.
Premium Signature, Edge, and Razr series users get free pick-up and drop service: technicians collect devices from home, repair them at authorised centres, and return them post-fix, no extra cost. Service requests can be raised via the support portal or email.
The ecosystem is powered by a comprehensive digital self-service suite: the Device Help app, Software Fix tool, Intelligent Voice Assistance (IVA), Moli (Motorola’s AI chatbot), and a 24×7 multilingual e-support portal across WhatsApp, web, and devices. This AI-first approach positions Motorola among the few brands in India offering always-on, proactive support to minimise downtime and resolve issues before they escalate.
The physical network is expanding rapidly to over 1,200 touchpoints by the end of FY26-27 more than double the current footprint ensuring faster, more consistent service in metros, Tier 1, Tier 2, and Tier 3 cities. Motorola also boasts improved spare parts availability and repair turnaround times nationwide.
Motorola India, managing director T. M. Narasimhan said, “At Motorola, our commitment to customers goes well beyond the point of purchase. With the Nationwide Monthly Service Camp and Free Doorstep Care Service, we are creating a comprehensive, proactive, and accessible after-sales support ecosystem.”
IDC’s Q3 FY25 report ranks Motorola as India’s fastest-growing smartphone brand with 52.4 per cent year-on-year growth and 8.3 per cent market share, reflecting rising consumer trust. In a market where after-sales experience often makes or breaks loyalty, Motorola’s latest push blends AI smarts, physical reach, and genuine perks turning routine maintenance into something fans might actually look forward to. Because when your phone gets this much love, staying loyal feels like the easiest decision of all.
