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TRAI to probe ‘opaque’ offers to departing customers

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MUMBAI: The Telecom Regulatory Authority of India will study complaints about operators doling out customised retention offers to influence subscribers who plan to shift to a rival network. Jio had alleged that incumbent operators are lining up customised offers for subscribers wanting to shift.

While it may be standard for operators to play up offerings and the strength of their networks to the departing customers, telcos cannot offer plans that they do not file with TRAI.

TRAI chairman R S Sharma asserted that all offerings by operators need to be non-discriminatory, transparent, and filed with the regulator but refused to be drawn into the specifics, PTI reported.

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Because the tariff has to satisfy the criteria of being non-discriminatory and transparent, Sharma said, these principles would have to be followed.

In a letter to TRAI, Jio had termed such methods as being “unfair and deceptive”, and claimed that the offers were being presented to customers “surreptitiously” on a one-to-one basis and not available to the public.

Those companies were not openly publicising such offers on their website as is stipulated, Jio charged, demanding that “strongest action” against the three operators – Vodafone, Airtel, and Idea Cellular — for what it called a gross violation of TRAI norms. However, Airtel and Vodafone had refuted Jio’s allegations.

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As per the norms, while tariffs are under forbearance, every plan has to be filed with the TRAI within seven working days from its launch. If the regulator will call operators for a meeting to resolve the issue, Sharma said the matter was still in a “preliminary” stage.

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Awards

Hamdard honours changemakers at Abdul Hameed awards

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NEW DELHI: Hamdard Laboratories gathered a cross-section of India’s achievers in New Delhi on Friday, handing out the Hakeem Abdul Hameed Excellence Awards to figures who have left their mark across healthcare, education, sport, public service and the arts.

The ceremony, attended by minister of state for defence Sanjay Seth and senior officials from the ministry of Ayush, celebrated individuals whose work blends professional success with a sense of public purpose. It was as much a roll call of achievement as it was a reminder that influence is not measured only in profits or podiums, but in people reached and lives improved.

Among the headline awardees was Alakh Pandey, founder and chief executive of PhysicsWallah, recognised for turning affordable digital learning into a mass movement. On the sporting front, Arjuna Awardee and kabaddi player Sakshi Puniya was honoured for her contribution to the game and for pushing women’s participation onto bigger stages.

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The cultural spotlight fell on veteran lyricist and poet Santosh Anand, whose songs have echoed across generations of Hindi cinema. At 97, Anand accepted the honour with characteristic humility, reflecting on a life shaped by perseverance and hope.

Healthcare honours spanned both modern and traditional systems. Manoj N. Nesari was recognised for strengthening Ayurveda’s place in national and global health frameworks. Padma shri Mohammed Abdul Waheed was honoured for his research-backed work in Unani medicine, while padma shri Mohsin Wali received recognition for his long-standing contribution to patient-centred care.

Education and social development also featured prominently. Padma shri Zahir Ishaq Kazi was honoured for decades of work in education, while former Meghalaya superintendent of Police T. C. Chacko was recognised for public service. Goonj founder Anshu Gupta received an award for his dignity-centred rural development initiatives, and the Hunar Shakti Foundation was honoured for empowering women and young girls through skill development.

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The Lifetime Achievement Award went to former IAS officer Shailaja Chandra for her long career in public healthcare and governance, particularly in the traditional systems under Ayush.

Speaking at the event, Hamdard chairman Abdul Majeed said the awards were a tribute to those who combine excellence with empathy. “These awardees reflect Hakeem Sahib’s belief that healthcare, education and public service must ultimately serve humanity,” he said.

Minister Seth struck a forward-looking note, saying India’s young population gives the country a unique opportunity to become a global destination for learning, health and wellness by 2047.

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The ceremony also featured the trailer launch of Unani Ki Kahaani, an upcoming documentary starring actor Jim Sarbh, set to premiere on Discovery on 11 February.

Instituted in memory of Unani scholar and educationist Hakeem Abdul Hameed, the awards have grown into a national platform that celebrates those building a more inclusive and resilient India. For one evening at least, the spotlight was not just on success, but on service with substance.

 

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