Brands
ASCI to improve social media presence, strengthen monitoring of digital advertising: Rohit Gupta
MUMBAI: The newly appointed Advertising Standards Council of India (ASCI) chairman of the board of governors Rohit Gupta will be putting a strong emphasis on the process of improving the digital advertisements. He made his thoughts known to Indiantelevision.com moments after his appointment was formally announced at the board meeting following the 33rd AGM of the council on Thursday in Mumbai.
“We will be bringing in a very strong process for monitoring digital advertisement as we did for traditional media, as digital today is the fastest growing medium in India,” he said.
Rohit Gupta is the president of Sony Pictures Network India (SPNI) and is also a director at several industry bodies in India like the Indian Broadcasting Foundation (IFB), Broadcast Audience Research Council (BARC), and Media Research Users Council (MRUC).
Gupta also shared that the council is going to continue working towards increasing consumer awareness about the advertising norms. He hailed the government for introducing the Consumer Protection Bill and showed positivity that the brands and endorsers today are being more responsible towards the advertising process.
“I want to continue increasing consumer awareness towards ASCI. Last year, I am proud to say, that the council did a great job in doing that. We saw a 30 per cent rise in the overall complaints filed at ASCI, crossing the 6000 mark. We want to keep building on that,” he mentioned.
Gupta added that for this, he will be putting a strong emphasis on strengthening the social media presence of the council on channels like Facebook, Twitter, and Instagram.
ASCI did a commendable job last year in raising consumer awareness. As highlighted at the board meeting, the council saw a 37 per cent rise in complaints received on its GAMA portal, and a 30 per cent rise in the total complaints received. The council is receiving more than 50 complaints every day on WhatsApp after the rollout of ASCI complaint scroll on TV channels, a handbook issued by it reveals.
After getting the compliance of TV partners, Gupta is now willing to get INS on-board to curb the menace of misleading and fake advertisement. He also wants the brands to monitor their own ads and be responsible for their conduct.
Brands
Ather Energy doubles service network to 500 centres nationwide
EV maker scales support alongside growth to keep riders on the road
MUMBAI: Ather Energy is quietly building more than just scooters. It is building the backbone to keep them running.
The electric two-wheeler maker has expanded its service network to 500 authorised centres across India, nearly doubling its footprint in a year from 277. The move mirrors its growing retail presence and signals a clear focus on one often overlooked part of EV ownership, what happens after the purchase.
From the outset, Ather has prioritised service support in every city it enters, aiming to make ownership as smooth as the ride itself. Its Gold Service Centres bring in upgraded customer lounges, modern equipment and processes designed to make servicing more transparent and reliable.
Speed, too, is part of the pitch. Through its ExpressCare initiative, riders can get periodic maintenance done in about an hour, now available across 82 centres, turning what used to be a chore into a quick pit stop.
Ather Energy chief business officer Ravneet Singh Phokela said, “Crossing 500 service centres is an important milestone as we scale across the country. Reliable after-sales support is central to the ownership experience, and our focus remains on consistent service quality and accessibility.”
The expansion comes as demand grows for models like the Ather 450 and the Rizta, which have helped the company reach a broader set of riders across metros and emerging cities alike.
Alongside servicing, Ather continues to power up infrastructure through the Ather Grid, now one of the largest fast-charging networks for two-wheelers, with over 4,300 charging points.
With plans to scale further and deepen its presence, Ather’s approach is clear. Selling the scooter may start the journey, but keeping it running smoothly is what sustains it.
