Broadband
ACT enters TRAI’s top 5 broadband players list
BENGALURU: South Indian wired broadband internet services provider Atria Convergence Technologies Limited was among Telecom Regulatory Authority of India (TRAI) list of top 5 broadband internet services providers in the month ended 31 July 2019 (Jul-19, month or period under consideration). ACT added approximately 20,000 subscribers during the month under consideration to reach a subscriber base of 0.147 crore (14.7 million, 1.47 million). Also, You Broadband with 0.075 crore (7.5 lakh, 0.75 million) wired broadband subscribers,
re-entered TRAI’s list of top 5 wired broadband internet players with the exit of the public sector MTNL from that list
Overall Broadband Internet subscriber base
As per TRAI data for Jul-19, India’s broadband subscriber base across all platforms grew 2.25 percent or by 0.953 crore (95.3 lakh, 9.53 million) to 60.412 crore (6,041.2 lakh, 604.12 million) from 59.459 crore (5,945.9 lakh, 595.49 million) in Jun-19. Please refer to the figure below:
The top five service providers constituted 98.95 percent market share of the total broadband subscribers at the end of Jul-19. These service providers were Reliance JioInfocomm Ltd with 33.979 crore (3,397.9 lakh, 339.79 million) subscribers, Bharti Airtel with 12.394 crore (1,239.4 lakh, 123.94 million) subscribers, Vodafone Idea with 11.092 crore (1,109.2 lakh, 110.92 million) subscribers, BSNL with 2.164 crore (216.4 lakh, 21.64 million) subscribers and Atria Convergence with 0.147 crore (14.7 lakh, 1.47 million) subscribers.
Wired Broadband Internet subscribers
The number of wired broadband internet subscribers grew by just 10,000 in July-19. ACT and Hathway showed growth in subscribers, while BSNL and Bharti Airtel showed stagnant subscriber bases. As mentioned above, MTNL exited TRAI’s list of top 5 wired broadband internet servive providers while You Broadband re-entered it. ACT grew its base by 20,000 subscribers while Hathway’ssubscriber base grew by 10,000. This means that the other players which include MSOs’/LCOs’, lost 20,000 subscribersduring Jul-19.
As on 31 July, 2019, the top five Wired Broadband Service providers were BSNL with 0.095 crore (90.5 lakh 9.05 million) subscribers, Bharti Airtel with 0.24 crore (24 lakh, 2.40 million) subscribers, Atria Convergence Technologies with 0.147 crore (14.7 lakh, 1.47 million), Hathway Cable & Datacom with 0.085 crore (8.5 lakh, 0.85 million) subscribers and You Broadband with 0.075 crore (7.5 lakh, 0.75 million).
Wireless Broadband Internet subscribers
As on 31 July, 2019, the top five Wireless Broadband Service providers were Reliance JioInfocomm Ltd with 33.979 crore (3,397.9 lakh 339.79 million) subscribers, Bharti Airtel with 12.154 crore (1,215.4 lakh, 121.54 million)subscribers, Vodafone Idea with 11.090 crore (1,109 lakh, 110.90 million) subscribers, BSNL with 1.258 crore (125.8 lakh, 12.58 million) subscribers and MTNL with 0.021 crore (2.1 lakh, 0.21 million) subscribers.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
