iWorld
Netflix India shares what worked for the platform in 2020
NEW DELHI: Since its launch in 2016, Netflix has been making substantial inroads in India. Initially, despite having a massive content library, it would still lose out to rival streaming services because of its pricier subscription plans. With the twin aims of retaining users after the one-month free trial and widening its subscriber base, Netflix last year introduced its mobile membership plan, priced at only Rs 199 per month.
In its last earnings call, the CEO of the streaming platform stated that India is a priority market for them. It has been working tirelessly to attract Indian audiences to sample the platform. A week ago, Netflix held StreamFest, where it offered free access to its content across the country with the objective to create buzz and get newer audiences.
The streaming platform also has an extremely active social media platform that continuously keeps the audiences engaged with its witty and funny tweets, YouTube community posts and collaborations with influential Indian vloggers and content creators.
In a recent blogpost, Netflix India VP content Monika Shergill shared some insights into ‘What India Watched in 2020.'
She began with stating that India has the highest viewership of films on the platform globally. “It’s no surprise that we love films in India. India has the highest viewing of films on Netflix globally and over the last year, 80 per cent of our members in India chose to watch a film every week.”
While Extraction, Malang and The Old Guard were the most popular action films, Raat Akeli Hai was the thriller that kept audiences on the edge of their seats.
“Ludo was the most popular comedy film. Ala Vaikunthapurramuloo (Telugu), Kannum Kannum Kollaiyadithaal (Tamil), Kappela (Malayalam), and Uma Maheswara Ugra Roopasya (Telugu) are among many other films that featured in India’s Top 10 row,” she added.
There is no doubt that OTT platforms have created a level playing field for the new talent in the industry. Netflix’s original shows and movies include top actors and fresh blood.
Shergill shone the light on strong female leads that viewers admired. “We gravitated towards stories with strong female characters across genres and formats. The inspiring story, Gunjan Saxena: The Kargil Girl, was the most popular drama film in 2020. The other popular films and series in India this year included Guilty, Masaba Masaba, Bulbbul, She, Miss India, Never Have I Ever and Emily in Paris,” she wrote.
“Talented new actors became the face of clever scammers in Jamtara: Sabka Number Aayega. This thriller became the Indian title to feature the longest on the Top 10 row in India. And we saw one of our favourite actors return as Ayyan Mani in Serious Men, one of the most popular drama films this year. Confused because your fan loyalties may be shifting? Well, you are not alone,” added Shergill.
Shergill went on to note that the viewing for non-fiction series on Netflix in India grew more than 250 per cent in 2020 over 2019.
“The most popular non-fiction shows that got us hooked were Too Hot to Handle, Indian Matchmaking and the recently released Fabulous Lives of Bollywood Wives. Documentary viewing also grew more than 100 per cent in 2020 over 2019, and Bad Boy Billionaires, The Social Dilemma and Money Heist: The Phenomenon were the most popular documentaries on Netflix in India this year,” read the blog by Shergill.
As they say, all we need is love. Shergill mentioned that Love Aaj Kal, Ginny Weds Sunny and Mismatched were some of the most popular romantic films and series that made us swoon this year. “In 2020, the viewing for romantic stories on Netflix in India increased by roughly 250 per cent compared to 2019,” added Shergill.
In the kids genre, she wrote that the viewing of kids titles increased more than 100 per cent in India in 2020 over 2019.
“The kids adored traveling to outer space with Over The Moon, which was the most popular kids’ title on Netflix in India in 2020. The kids also loved to discover the meaning of a family with The Willoughbys and Boss Baby: Back in Business (S4) and grooved with Feel the Beat. Special mention to the lovable Mighty Little Bheem (S3) that featured in the top 10 lists in the most number of countries globally,” she stated.
Great stories can come from anywhere. Indian audiences also keenly watched a lot of international content across languages. “This year, we explored stories from around the world, making the best use of subtitles and dubs. The German series Dark made our world go forward and back and then back and forward and then some, and the Spanish series Money Heist, made us wish that we were in the bank when Tokyo, Berlin, the Professor and many others took over. Dark was on the top 10 row in India for 95 days and Money Heist featured on our top 10 row for 170 days. The Turkish series The Protector is among the most popular titles in the fantasy genre this year and was also the non-Indian, non-English title that was viewed the most with subtitles and/or dubs. Pokémon: Mewtwo Strikes Back-Evolution, Blood of Zeus and One-Punch Man (S2) were the most popular anime titles in India this year.”
Interestingly, the viewing for K-dramas on Netflix in India increased more than 370 per cent in 2020 over 2019, shared Shergill. Some of the most popular K-titles in India included The King: Eternal Monarch, Kingdom (S2), It’s Okay to Not Be Okay and Start-up.
The platform is growing massively in India and is teaming up with multiple partners to bundle its offerings. It is working to make payment processing easier and seamless. Overall, the company added 2.2 million subscribers worldwide in the quarter ended 30 September.
eNews
How short, addictive story videos quietly colonised the Indian smartphone
A landmark Meta-Ormax study of 2,000 viewers reveals a format that is growing fast, paying slowly and consumed almost entirely in secret
CALIFORNIA, MUMBAI: India has a new entertainment habit, and it arrived without anyone really noticing. Micro dramas, those short, cliffhanger-driven episodic stories built for the smartphone screen, have quietly embedded themselves into the daily routines of millions of Indians, discovered not by design but by algorithmic accident, watched not in living rooms but in bedrooms, on commutes and in the five minutes before sleep.
That, in essence, is the finding of a sweeping new audience study released by Meta and media insights firm Ormax Media at Meta’s inaugural Marketing Summit: Micro-Drama Edition. Titled “Micro Dramas: The India Story” and based on 2,000 personal interviews and 50 depth interviews conducted between November 2025 and January 2026 across 14 states, it is the most comprehensive study of the category in India to date, and its findings are striking.
Sixty-five per cent of viewers discovered micro dramas within the last year. Of those, 89 per cent stumbled upon the format through social media feeds, primarily Instagram and Facebook, without ever searching for it. The algorithm did the heavy lifting. Discovery, as the report puts it bluntly, is algorithm-led, not intent-led.
The typical viewer journey begins with accidental exposure while scrolling, moves through a cliffhanger-driven incompletion hook that makes stopping feel unfinished, and is reinforced by algorithmic repetition until habitual consumption sets in. Only then, when a platform asks for an app download or a payment, does the viewer pause. Trust, not content quality, determines what happens next, and many simply return to the free feed rather than pay. It is a funnel with a wide mouth and a narrow neck.
The numbers on consumption tell their own story. Viewers spend a median of 3.5 hours per week watching micro dramas, spread across seven to eight sessions of roughly 30 minutes each, peaking sharply between 8pm and midnight. Daytime viewing is snackable and low-commitment, squeezed into morning commutes, work breaks and coffee pauses. Night-time is where the format truly lives: private, uninterrupted and, for many viewers, socially invisible. Ninety per cent watch alone, compared to just 43 per cent for long-form OTT content. Half the audience watches during their commute, well above the 37 per cent figure for streaming platforms, a direct reflection of the format’s low time investment advantage.
The audience itself breaks into three segments. Incidental viewers, comprising 39 per cent of the total, are passive consumers who stumble in and rarely seek content actively. Intent-building viewers, the largest group at 43 per cent, are beginning to form habits and seek out episodes but remain cautious. High-intent viewers, just 18 per cent, are the ones who download apps, tolerate ads and occasionally pay: skewing male, younger and urban.
What audiences want from the content is revealing. The top three genres are romance at 72 per cent, family drama at 64 per cent and comedy at 63 per cent, precisely the same top three as Hindi general entertainment television. The format rewards emotional familiarity over complexity. Romance in particular thrives because it demands low cognitive investment, needs no elaborate world-building and plays naturally into the private, pre-sleep viewing window where inhibitions lower and emotional intimacy feels safe.
The most-recalled shows, led by Kuku TV titles such as The Lady Boss Returns, The Billionaire Husband and Kiss My Luck, share a common narrative DNA: rich-poor conflict, hidden identities, power imbalances, melodrama and cliffhangers that make stopping feel physically uncomfortable. Predictability, the research warns, is fatal. Each episode must re-earn attention from scratch.
The terminology question is telling. Despite the industry’s embrace of the phrase “micro drama,” viewers have not adopted it. They call the content “short story videos,” “short dramas,” “reels with stories” or simply “serials.” One respondent from Chennai said bluntly that “micro sounds like a scientific word.” The category is at the stage that OTT occupied in 2019 and podcasts in the same year: widely consumed, poorly named and not yet crystallised in the public imagination.
Platform awareness remains alarmingly thin. Only three platforms, Kuku TV at 78 per cent, Story TV at 46 per cent and Quick TV at 28 per cent, have crossed the 20 per cent awareness threshold. The rest languish in single digits. This creates a trust deficit that directly throttles monetisation: viewers who cannot remember which app they used are hardly primed to enter their payment details.
Yet the appetite is clearly there. Sixty-five per cent of viewers watch only Indian content, drawn by the TV-serial familiarity of the storytelling, the comfort of Hindi as a shared language and the sight of actors they half-recognise from decades of television. South languages are rising fast: Tamil, Telugu and Kannada together account for 24 per cent of first-choice viewing. And AI-generated content, still a novelty, has landed better than expected: 47 per cent of viewers call it creative and unique, with only 6 per cent actively rejecting it.
Shweta Bajpai, director, media and entertainment (India) at Meta, called micro drama “a category that is rewriting the rules of Indian entertainment,” adding that the discovery engine being social distinguishes this wave from previous content formats. Shailesh Kapoor, founder and chief executive of Ormax Media, was characteristically measured: the format, he said, is showing “the early signs of becoming a distinct content category” and, given how closely it aligns with natural mobile behaviour, “has the potential to scale very quickly.”
The format’s fundamental mechanics are working. It enters lives quietly, through boredom and a scrolling thumb, and burrows in through incompletion and habit. The challenge now is monetisation: converting a category of highly engaged but deeply anonymous viewers into paying customers who trust the platform enough to hand over their UPI credentials. The story, as any micro-drama writer knows, is only as good as the next cliffhanger. India’s platforms had better have one ready.
