iWorld
Next Billion Users head Caesar Sengupta quits Google
NEW DELHI: Google’s Next Billion Users head Caesar Sengupta is on his way out from the company after nearly 15 years, he said in a LinkedIn post on Monday.
“After over 15 wonderful years at Google, I have decided to venture out and start on a new mission. I remain very positive about Google’s future but it's time for me to see if I can ride without training wheels,” he wrote in a note titled 'Thank you Google…'
Sengupta, who was based out of Singapore, led the tech behemoth’s ambitious payments plans, including their grand digital payments bet – Google Pay. Since his recruitment to the firm in 2006, he has worked on the ChromeOS, NBU initiative, Google Pay, payments platform and Google Finance— all important business lines and growth areas for Google— and thanked the teams in his post. He also led strategic investments and acquisitions by the search giant in local companies including Jio Platforms, InMobi's Glance, and Dunzo.
Sengupta's last day as vice president and general manager – payments and NBU initiative will be on 30 April.
He joined Google right after his MBA at The Wharton School. He completed his Masters in science with distinction in research, computer science, at Stanford University, before his MBA.
Though his exact plans after Google are not known, it is believed he will float his own new venture.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
