MAM
Tata Tele to expand its cloud communication suite Smartflo with WhatsApp Business Platform
Mumbai: Connectivity and communication solutions for businesses Tata Tele Business Services (TTBS) has announced the strategic integration of WhatsApp Business Platform into its cloud communication suite, Smartflo. This is an advanced move in the digital era to offer an enhanced business communication experience, thus accelerating user engagement, boosting CX, and ensuring impactful customer interactions.
WhatsApp Business Platform is a simple and trusted solution for businesses to better manage customer discussions and inquiries around the world. Its superior UX, further enhances business communications, enabling seamless, rich, and impactful interactions in the way customers want to engage in today’s business ecosystem.
Tata Tele Business Services, in its endeavour to transform digital experiences with technology, brings to the table in-depth knowledge of enterprise customer needs and requirements, as well as trust and service assurance. This integration will assist businesses in mapping customer operational needs across multiple channels, while also improving customer experience through unified hyper-personalised interactions and multi-touch attributions.
Sharing his views on the enhanced cloud communication suite, Tata Teleservices Ltd SVP & head of product, marketing, and commercial Vishal Rally said, “We are excited to offer WhatsApp Business Platform through our Smartflo business suite, thereby, allowing businesses to adapt to new challenges and provide exceptional assistance to their customers on the messaging platform. Customers today expect communication to be efficient, simple, and genuine, which is enabled by WhatsApp Business. It connects our customers to their target audiences in the way they like to be assisted. As a WhatsApp Business solution provider, we at TTBS guarantee a superior user experience based on trust to our valued customers.”
“We are excited that WhatsApp Business Platform is being leveraged for customer engagement by Tata Tele Business Services for its (CPaaS) suite,” he added.
Businesses across sectors use the WhatsApp Business Platform to build a variety of customised, scaled solutions. It helps advance customer convenience and enable richer customer engagement. We look forward to continuing to build partnerships with businesses to help them unlock avenues of access to new audience cohorts who use WhatsApp extensively every day,” added WhatsApp India director of business messaging Ravi Garg.
Smartflo, in collaboration with WhatsApp Business Platform, offers an integrated omnichannel solution experience that incorporates various channels and methods of connecting with and integrating customers. It unifies the customer experience (CX) across different channels such as websites, mobile apps, social media, and phone calls, as a single-point system to optimise the collective interaction experience.
Smartflo makes business communication easy and rich, with a host of features such as single customer view, workflow automation, AI-enabled chatbots, chat interfaces, advanced analytics, hyper-personalisation, one-click integration, and an easy-to-integrate API platform.
Counted among the country’s leaders in smart digital solutions, Tata Tele Business Services, not only provides the digital highways on which companies, big and small, run their businesses but also acts as the technology catalyst for their growth by offering a comprehensive portfolio of digital solutions in the domain of security, collaboration, marketing, the cloud, and SaaS.
Smartflo, SmartOffice, SD-WAN iFLX, Microsoft 365, Google Workplace, Zoom Communications, EZ Cloud Connect, Customer Experience Platform for Businesses, Ultra-Lola, and Smart Internet leased line are among the company’s enterprise-grade solutions.
Digital
Content India 2026 opens with a copro pitch, a spice evangelist and a £10,000 prize for Indian storytelling
Dish TV and C21Media’s three-day summit puts seven ambitious projects before an international jury, and two walk away with serious development money
MUMBAI: India’s content industry gathered in Mumbai this March for Content India 2026, a three-day summit organised by Dish TV in partnership with C21Media, and it wasted no time making a statement. The event opened with a Copro Pitch that put seven scripted and unscripted television concepts before an international panel of judges, and by the end of it, two projects had walked away with £10,000 each in marketing prize money from C21Media to support development and international promotion.
The jury, comprising Frank Spotnitz, Fiona Campbell, Rashmi Bajpai, Bal Samra and Rachel Glaister, evaluated a shortlist that ranged from a dark Mumbai comedy-drama about mental health (Dirty Minds, created by Sundar Aaron) to a Delhi coming-of-age mystery (Djinn Patrol, by Neha Sharma and Kilian Irwin), a techno-thriller about a teenage gaming prodigy (Kanpur X Satori, by Suchita Bhatia), an investigative crime drama blending mythology and modern thriller (The Age of Kali, by Shivani Bhatija), a documentary on India’s spice heritage (The Masala Quest, hosted by Sarina Kamini), a documentary on competitive gaming (Respawn: India’s Esports Revolution, by George Mangala Thomas and Sangram Mawari), and a reality-horror competition merging gaming and immersive fear (Scary Goose, by Samar Iqbal).
The session was hosted by Mayank Shekhar.
The two winners were Djinn Patrol, backed by Miura Kite, formerly of Participant Media and known for Chinatown and Keep Sweet: Pray & Obey, with Jaya Entertainment, producers of Real Kashmir Football Club, also attached; and The Masala Quest, created and hosted by Sarina Kamini, an Indian-Australian cook, author and self-described “spice evangelist.”
The summit also unveiled the Content India Trends Report, whose findings made for bracing reading. Daoud Jackson, senior analyst at OMDIA, set the tone: “By 2030, online video in India will nearly double the revenue of traditional TV, becoming the main driver of growth.” He noted that in 2025, India produced a quarter of all YouTube videos globally, overtaking the United States, while Indians collectively spend 117 years daily on YouTube and 72 years on Instagram. Traditional subscription TV is declining as free TV and connected TV gain ground, forcing broadcasters to innovate. “AI-generated content is just 2 per cent of engagement,” Jackson added, “highlighting the dominance of high-quality human content. The key for Indian media companies is scaling while monetising effectively from day one.”
Hannah Walsh, principal analyst at Ampere Analysis, added hard numbers to the picture. India produced over 24,000 titles in January 2026 alone, with 19,000 available internationally. The country now accounts for 12 per cent of Asia-Pacific content spend, up from 8 per cent in 2021, outpacing both Japan and China. Key exporters include JioStar, Zee Entertainment, Sony India, Amazon and Netflix, delivering over 7,500 Indian-produced titles abroad each year. The top importing markets are Saudi Arabia, the UAE, Egypt, the United States and the Philippines. Scripted content dominates globally at 88 per cent, with crime dramas and children’s and family titles performing particularly strongly.
Manoj Dobhal, chief executive and executive director of Dish TV India, framed the summit’s ambition squarely. “Stories don’t need translation. They need a platform, discovery, and reach, local or global,” he said. “India produces more movies than any country, our streaming platforms compete globally, and our tech and creators win international awards. Yet fragmentation slows growth. Producers, platforms, and tech move in different lanes. We need shared spaces, collaboration, and an ecosystem where ideas, technology, and people meet. That is why we built Content India.”
The data, the pitches and the prize money all pointed to the same conclusion: India is not waiting for the world to discover its stories. It is building the infrastructure to sell them.
