Zoom names Arijit Dey as channel leader for India and SAARC

MUMBAI: Zoom is pressing the accelerator on partnerships, and it has found a seasoned hand to steer the wheel. The communications technology company has appointed Arijit Dey as its new channel leader for India and SAARC, strengthening its focus on partner-led growth as enterprises increasingly look to deploy AI-powered collaboration and customer experience solutions.

Dey brings more than 24 years of experience spanning enterprise sales, business development and strategic partnerships across the technology and telecommunications sectors. He joins Zoom from Genesys, where he served as Director of Strategic Partnerships.

The appointment comes at a time when Zoom is deepening its investments in India and the wider SAARC region, where businesses are increasingly exploring how artificial intelligence can move beyond productivity gains to deliver stronger customer experiences, faster decision-making and improved business outcomes.

As channel leader, Dey will work closely with Zoom’s partner ecosystem, which remains a key route to market for the company across the region.

The move also reflects the growing importance of channel partnerships in the enterprise technology landscape, as vendors rely on system integrators, resellers and strategic alliances to help customers navigate increasingly complex digital transformation journeys.

Dey’s experience in building and scaling partner networks is expected to support Zoom’s ambitions as demand rises for AI-enabled workplace collaboration, communications and customer engagement platforms.

His arrival adds another layer to Zoom’s regional growth strategy, with the company looking to strengthen its presence in one of the world’s fastest-growing technology markets.

For Zoom, the message is clear, as AI reshapes how organisations communicate and collaborate, partners will play an increasingly central role in turning technology investments into measurable business outcomes.