Thomson Reuters names Twinkle Barpanda customer success director for Asia

GURUGRAM: Thomson Reuters has appointed Twinkle Barpanda as customer success director for Asia, handing a cross-market operator the task of deepening client relationships and driving value across its corporate and legal products in the region.

Barpanda will oversee customer success across South-East Asia, India and China, a remit that spans some of the company’s fastest-growing and most complex markets. The hire underlines Thomson Reuters’ push to pair technology and data with sharper client engagement in Asia.

She brings more than 20 years of experience leading cross-cultural teams, managing change and transformation projects, handling key accounts, and driving quality, business development and process streamlining. Team development and coaching sit high on her agenda, alongside a strong focus on diversity, equity and inclusion, with an emphasis on putting people first.

Barpanda joins from NielsenIQ, where she served as global deployment leader for tech and durables, planning and executing a global transformation programme designed to reshape how clients are serviced and insights delivered. Her brief covered deployment planning, execution and monitoring, internal and external change management, KPI design, and cross-functional coordination. She also led global customer-success operations and governance for the same vertical, focusing on service transformation and process discipline.

Before that, she spent more than 18 years at GfK, rising through the ranks to regional leadership. As director, client success for APAC, she led customer success for sectors including telecom, consumer electronics, appliances and printers, spanning pre-sales, insights and client experience. Earlier, as APAC quality director for customer success management, she focused on diagnosing quality gaps and tightening client-management processes across the region.

Her long India stint at GfK covered analytics, client servicing, quality management and business development. She helped build new product-category tracks, managed point-of-sales tracking businesses in appliances and electronics, delivered fact-based consultancy and strategic insights, and presented to global clients. She also handled portfolios of multiple consumer-durable clients while leading account teams and setting up new client-specific studies from scratch.

Barpanda began her career at Info Edge India, working in search and recruitment roles before moving into research and client advisory.

With Asia’s clients demanding sharper insights and faster outcomes, Thomson Reuters is betting on a leader who blends process rigour with a people lens. In the race to retain clients, service is the new sales—and Barpanda steps in to keep both humming at full tilt.