Broadband
Scientific-Atlanta introduces voice-over IP cable modem
Scientific-Atlanta will unveil its latest series of DOCSIS 1.1/Euro-DOCSIS compliant cable modems, the WebSTAR DPX200 at the Western Cable Show in California this week.
The product acts as a complement to high speed voice data that offered by cable operators. The cable modem series comes with an embedded media terminal adapter (EMTA). This is the first time Scientific Atlanta, the leading supplier of digital content distribution systems, is offering stand-alone cable modems with VoIP services. Now cable operators can give subscribers two additional phone service lines and high-speed Internet service. This reduces operational costs as voice services will be bundled with the existing data offering. The WebSTAR DPX200 series will be commercially available by early 2002 with the roll-out of DOCSIS 1.1/PacketCable 1.0.
The cost of telephony service in Europe and Latin America is prohibitive at present, as calls are metered. Scientific Atlanta expects the WebSTAR DPX200 series to allow cable operators in those regions to compete with the telecom companies and offer primary line voice services to their subscribers with better quality and at a lower cost.
Besides this, Scientific-Atlanta is also introducing a stand-alone media terminal adapter (SMTA) as an add-on solution for data modems like the WebSTAR DPX110 cable modem. This will allow cable operators to turn their data modems already in the field into telephony devices. Scientific-Atlanta’s SMTA series is backward compatible for DOCSIS 1.1 upgradable cable modems that have Ethernet interfaces.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
