Broadband
Casbaa confers now Broadband with Chairman Award 2004
MUMBAI: The cable and satellite broadcasting association of Asia (Casbaa) announced now Broadband TV of Hong Kong as the winner of the prestigious Casbaa Chairman’s Award 2004.
The inaugural award is conferred for outstanding contribution to the Asia Pacific multi-channel cable, satellite and broadband pay-TV industries in the previous 12 months.
According to a Casbaa release, the inaugural award went to now Broadband for the innovative and proactive marketing of a secure and advanced pay-TV platform and for growing its interactive capability resulting in a stellar subscriber take up.
The Casbaa Chairman’s award 2004 was announced as a conclusion to the Casbaa pay-TV advertising awards held on the first day of the Casbaa convention 2004 in Hong Kong.
The Chairman’s Award was decided by a ballot of the Casbaa council of governors, who made their selection to recognise an individual or corporation that had contributed most effectively to the Asia Pacific pay-TV sector, says the release.
According to Casbaa chairman Marcel Fenez, “This award represents a new benchmark for our industry. It recognizes companies or individuals who have really made a difference. This year the winner is a relatively new entrant to the market and has made us all sit up and take notice with its innovative service and marketing resulting in large subscriber take up. It’s a wonderful start to what will become a long-standing tradition for both our industry and the Association.”
PCCW, group chief financial officer Alex Arena, who accepted the award on behalf of his company, said, “We are delighted to receive the award. now Broadband TV is a world first Internet Protocol TV platform — the first television over IP to be offered commercially anywhere in the world. That means DVD quality picture to the home over our existing broadband network — which reaches 98 percent of Hong Kong.”
“We put a lot of resources into this to ensure a reliable and secure platform, and we’re now reaping the rewards in terms of our superb content line up. But we have only just started. In fact November is going to be a busy month for us as we are about to launch a major set of Cantonese programming,” he added.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
