Broadband
Hughes to use Intelsat for Direcway broadband service
MUMBAI: Global communications provider Intelsat has announced that Hughes Network Systems (HNS) which provides satellite broadband products and services, will use Intelsat’s newly launched IA-8 satellite to support its Direcway broadband satellite service across the US.
HNS will use multiple Ku-band transponders on IA-8 to support its enterprise, SOHO and consumer offerings, and will begin serving new customers using IA-8 capacity now that the satellite is operational.
IA-8 was successfully launched in June and offers high-powered Ku-Band coverage of all 50 states, relieving some of the current capacity constraints facing all operators serving the U.S. market.
HNS executive VP Paul Gaske says, “Intelsat has a deserved reputation for operational and technical excellence. We want to leverage the performance of its newest and most powerful satellite to continue to provide our customers with the high-quality Direcway broadband service they have come to expect. IA-8 offers us powerful Ku-band capacity that leaves room for growth and expansion. We have been an Intelsat customer for many years and chose to expand our business because of our positive experience working with them.”
Intelsat COO Ramu Potarazu said, “Prior to the successful launch of IA-8 there were significant Ku-band capacity constraints in the U.S. In order to secure capacity for its growing DIRECWAY broadband service, Hughes Network Systems committed to taking several IA-8 transponders before the satellite was launched. A pre-launch commitment such as that demonstrates an underlying faith in Intelsat’s reliability, technical excellence and dedication to impeccable customer service. We are pleased to contribute to the growth of HNS’ industry-leading DIRECWAY satellite broadband service in years to come.”
Intelsat offers services to customers in over 220 countries and territories. Intelsat claims to have maintained a leadership position for over 40 years by distributing video, voice, and data for television and content providers, government and military entities, major corporations, telecommunications carriers, and Internet service providers.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
