News Broadcasting
Intervoice to enhance EchoStar’s customer service
MUMBAI: The provider of digital television services EchoStar Communications Corporation will be using the Intervoice Voice Automation Platform of Intervoice, Inc. to significantly enhance customer self-service to its more than 12 million subscribers.
With Intervoice’s highly-scalable and flexible voice platform, EchoStar will provide its subscribers with a quick and easy way to access information and complete transactions via phone at any time and from any location, states an official release.
Subscribers will be able to check their account status, pay a bill or subscribe to a new service simply by saying a command such as, “check account balance”, rather than using the telephone keypad to complete transactions. Also, for subscribers who prefer to speak with a live agent, the self-service system will quickly and accurately direct them to the most appropriate agent who can answer their questions.
“Providing top-quality customer service is integral to our long-term success and most importantly, toward strengthening the relationships with our rapidly growing customer base,” said EchoStar Rob chief information officer Strickland. “We continue to rely on our partner Intervoice for their deep knowledge and professional services expertise in enhancing the customer service experience with speech technology.”
When fully implemented, EchoStar estimates that it will save nearly $11 million a year with this new customer-self service system.
“For companies driven by customer service like EchoStar, finding the right balance between offering customers a self-service system and the opportunity to speak with a live agent is key to their success, ” said Intervoice president and CEO Bob Ritchey. “Intervoice is helping companies achieve this delicate balance with its innovative solutions that enable consumers to connect with businesses through the channel of their choice — voice, Web or multi-modal.”
The release adds that the cumulative value of the purchase orders received by Intervoice last week is approximately $7.4 million. In addition, the company received purchase orders in the amount of approximately $1 million from this customer during the preceding four month period.
The company currently anticipates recognizing approximately $1 million in revenue in its first fiscal quarter, which ended May 31, 2006, and the remainder of the revenues, other than maintenance revenues, during the rest of the fiscal year which ends 28 February, 2007. The company currently anticipates realizing maintenance revenues in the aggregate amount of approximately $1 million during its current and next fiscal years.
News Broadcasting
Business Today MindRush returns to Mumbai, spotlight on India’s edge in a fractured world
Policymakers and corporate heavyweights gather to map supply chains, energy security and markets
MUMBAI: As fault lines widen across global trade and geopolitics, Business Today is doubling down on India’s moment. The 14th edition of Business Today MindRush & Best CEOs Awards lands in Mumbai on March 28, pitching India’s strategic edge at the centre of a fragmenting world.
The day-long summit, presented by PwC, will bring together a tight mix of policymakers, industry leaders and market voices to decode shifting supply chains, maritime strategy, defence priorities, energy security and capital markets—sectors now deeply entangled with geopolitics.
M Nagaraju, secretary, department of financial services, ministry of finance, will headline the event, setting the tone for discussions that aim to track how India is repositioning itself amid disrupted trade routes and volatile energy dynamics.
The speaker slate reads like a cross-section of India Inc’s command centre. Krishna Swaminathan will zero in on sea lanes and supply chains, while Prashant Ruia is set to push the case for self-reliance in oil and gas. Ashish Chauhan will weigh in on capital markets at a pivotal juncture, as a panel featuring Vibha Padalkar, Sanjiv Mehta, Amish Mehta and Sanjeev Krishan debates navigating economic uncertainty.
Leadership under pressure will be another running theme. Madhavkrishna Singhania, Sharvil Patel, Karan Bhagat and Anurag Choudhary will unpack how businesses are steering through disruption. Arun Alagappan will turn the spotlight on fertilisers, Arundhati Bhattacharya will reflect on leadership transitions, while Anish Shah and S Vellayan will outline blueprints for building future-ready conglomerates.
The event will close with Aroon Purie setting the broader editorial lens, before the Best CEOs Awards recognise standout corporate leadership across sectors.
At a time when the global order looks increasingly splintered, MindRush 2026 is positioning itself as more than a conference—it is a signal that India intends not just to navigate the churn, but to shape it.
