MAM
DTDC Express Ltd goes live on the ONDC Network
Mumbai: DTDC Express Ltd, India’s leading integrated express logistics company, joins ONDC (Open Network for Digital Commerce) to revolutionise e-commerce logistics in India and empower sellers on the network by leveraging emerging technologies. The move underlines DTDC’s commitment towards local businesses and small e-commerce sellers by ensuring access to the required tools and support in the largely evolving digital landscape.
As DTDC Express Ltd onboards the ONDC Network, it aims to further enhance its positioning as a leader in providing cutting-edge logistics services. In a first-of-its-kind ONDC ecosystem, DTDC plans to leverage its expertise in Express and standard B2C deliveries on the back of a stable and reliable network connecting different parts of the country. Through robust engagement with ONDC’s Network of 1.5 L sellers and small- entrepreneurs, DTDC Express Ltd, with its massive physical network of 15,000 channel partners serving 96 per cent of the Indian population, aspires to achieve 1500 – 2000 shipments per day by the end of this year and continue to scale further.
DTDC going live on ONDC will act as a catalyst for the cutting-edge service offerings that DTDC Express Ltd has launched or has in the pipeline, including next-day delivery, pick up and drop off (PUDO), and QC-enabled reverse logistics. Additionally, various e-commerce operations, including order management, inventory tracking, and payment processing, will be simplified, enabling the express logistics company to ensure a smooth and efficient logistics process for various sellers on the Network. DTDC’s operations for ONDC live in 5000 plus pin codes, serving 100 plus tier 1, 2 and 3 cities based on the demand pattern.
“ONDC’s vision is to create a truly inclusive e-commerce ecosystem wherein every seller, regardless of size, presence, and location, can access equal trading opportunities. With DTDC live on ONDC Network, we are a step closer to this reality,” said ONDC MD & CEO T Koshy.
DTDC India executive director Abhishek Chakraborty said, “Our collaboration with ONDC signifies our vision to redefine the logistics paradigm, creating opportunities for growth for businesses of all scales in alignment with the evolving digital commerce ecosystem. Having said this, the focus will be on accommodating the growing demands of SMEs, small businesses, entrepreneurs, and local sellers, enabling end-to-end integrated logistics solutions that empower businesses even in the remotest corners of India.”
With its vision to become the most admired logistics provider in the country through the ONDC Network, DTDC Express Ltd will be going live on all 14,700 plus pin codes in the next phase. It will continue to ensure a secure and reliable logistics Network, reinforcing the trustworthiness of the entire e-commerce process.
Brands
TCS and ServiceNow join forces to fast-track AI in enterprises
New partnership aims to turn clunky workflows into smart, self-learning engines
MUMBAI: Tata Consultancy Services (TCS) and ServiceNow have teamed up to help businesses move from AI experiments to full-scale adoption. The multi-year partnership will see TCS building industry-specific AI solutions on the ServiceNow platform, transforming slow, manual processes into intelligent, autonomous workflows that learn and improve over time.
Enterprises are eager for smarter ways to handle back-office functions like HR, finance, supply chain, procurement, and employee services. With this collaboration, TCS will offer AI-led solutions that bring together trusted AI, modern workflows, and deep industry knowledge, helping businesses work faster, smarter, and more efficiently.
ServiceNow president and chief product officer Amit Zavery said, “Enterprises need partners who can combine innovation, execution, and governance. Together with TCS, we are embedding AI directly into workflows, modernising legacy systems, and driving measurable results.”
TCS executive director and COO Aarthi Subramanian added, “Companies are ready to move beyond pilots to enterprise-wide transformation. Our partnership will embed intelligence across IT, operations, and customer functions, unlocking speed, efficiency, and lasting advantage.”
The solutions are designed to break down silos, giving organisations a holistic, insight-driven view. HR operations, for instance, could shift from fragmented services to a smooth hire-to-retire lifecycle, boosting productivity and engagement. Similarly, order processing could evolve from a slow, multi-step cycle into a fast-moving engine that drives revenue and cash flow.
TCS is already ServiceNow’s largest user for IT Asset Management, rolling out the system across thousands of devices in just three months. Both companies will also invest in co-innovation labs, solution showcases, and joint go-to-market initiatives to bring these AI capabilities to clients.
With this partnership, enterprises can look forward to workflows that think for themselves, helping businesses stay ahead in the AI era.
