MAM
Mobile services better, Airtel continues to lead: TNS Celltrack report
MUMBAI: The mobile telephony sector in India is not just growing but service providers seem to be getting better at meeting customer expectations.
According to the latest annual TNS CellTrack 2006 study, the already high TRI*M index for the industry – the metric that measures the strength of the ‘subscriber-service provider relationship’ – got even better, and is today at 82, up from 79 in 2005.
The performance of the Indian mobile industry measured by their ability to anticipate and meet customer expectations has been increasing consistently over time. From an industry average TRI*M Index of 55 in 2000, the Indian mobile industry has surely come a long way.
Airtel not only retained its number one position among the national players (see Figure 2), but also scored better, with the TRI*M Index up from 82 in 2005 to 90 this year. Hutch has also managed to improve their performance significantly and stays at second place, while Reliance with a TRI*M Index of 83 (80 in 2005) is third. Idea, BSNL and Tata Teleservices, have maintained performance but are significantly below the industry average of 82.
Among the regional players, the big surprise is MTNL – dislodging Spice to become the best regional player with a TRI*M Index of 100.
TNS India head of telecom practice Abraham Karimpanal says, “While it could be argued, and rightly so that MTNL is attracting a different profile of subscribers with different set of expectations, this war is all about each operator understanding and /or crafting, and then managing their subscribers’ expectations. Whether by design or otherwise, MNTL has surpassed all others at it.”
TNS CellTrack 2006 also tracks the evolving brand choice and purchase behaviour for handsets among the Indian mobile users.
Nokia continues to dominate the GSM market, with a 79 per cent market share. Motorola is the brand that has been able to significantly improve its share by almost doubling from three per cent in 2005 to seven per cent in 2006. Motorola’s gain is possibly Samsung’s loss as their market share has dropped from six per cent in 2005 to four per cent in 2006.
LG has consolidated its position as the market leader in the CDMA handset market. The current 49 per cent market share is an improvement of over 43 per cent market share LG had in 2005. While Nokia managed to retain its share of the CDMA handsets, Samsung and Motorola have lost market share from 17 per cent to eight per cent and 12 per cent to four per cent respectively.
Brands
Mana Projects names Ranbir Kapoor brand ambassador amid rebranding
Bengaluru developer unveils new identity focused on design and nature.
MUMBAI: When real estate meets reel star power, the foundation for a new brand story is often laid brick by brick. Mana Projects, the Bengaluru based real estate developer, has appointed actor Ranbir Kapoor as its brand ambassador while unveiling a refreshed brand identity aimed at aligning the company with the evolving expectations of modern urban homebuyers.
The announcement marks a new phase for the developer, which has spent over two decades building residential communities in Bengaluru, particularly along emerging growth corridors such as Sarjapur Road.
The updated brand identity reflects the company’s emphasis on design led living and environmentally conscious development. According to the developer, the new positioning focuses on creating residential spaces where architecture, nature, engineering and lifestyle planning work together to shape meaningful living experiences.
Mana Projects chairman and managing director D. Kishore Reddy said the rebranding represents a natural progression as the company adapts to the expectations of a new generation of homeowners.
“This rebranding represents the natural evolution of Mana Projects as we align ourselves with the aspirations of a new generation of homeowners, particularly millennials who form the backbone of Bengaluru’s dynamic homebuyer community,” Reddy said.
He added that today’s buyers increasingly look beyond basic housing to spaces that combine design, sustainability and a strong sense of community.
“At Mana, our philosophy centres on creating homes where space is purposeful, design is intelligent, nature is respected and engineering ensures long term sustainability. Our association with Ranbir Kapoor reflects this new chapter as we continue to build communities that enable people to truly live brilliantly,” he said.
Kapoor, who has been associated with several lifestyle and consumer brands, said the partnership resonated with his own understanding of what makes a home meaningful.
“A home is one of the most meaningful investments people make in their lives, and it should reflect comfort, warmth and a sense of belonging,” Kapoor said.
“What impressed me about Mana Projects is the brilliance of their thought, the way design, nature and functionality come together to enhance everyday living. I’m delighted to be associated with Mana Projects as they continue to create homes that inspire modern urban families to truly live brilliantly.”
The collaboration will be introduced through a large scale integrated campaign spanning digital platforms, outdoor media and experiential activations, making it one of the developer’s most prominent branding initiatives in recent years.
Founded in Bengaluru, Mana Projects has built a portfolio of residential developments that emphasise thoughtful architecture, amenity rich neighbourhoods and environmentally sensitive planning. The company’s projects often integrate open spaces, green landscapes and energy efficient engineering to support sustainable urban living.
With Bengaluru continuing to attract young professionals and technology workers, the developer believes the city’s housing market is increasingly being shaped by buyers seeking well planned communities that balance functionality with quality of life.
Looking ahead, Mana Projects plans to expand its presence across the city by developing future ready residential projects designed to accommodate emerging lifestyle trends such as hybrid work culture, community driven living and multigenerational households.
By combining a refreshed brand identity with a high profile ambassador, the company hopes to strengthen its position in Bengaluru’s competitive real estate market while appealing to a new generation of homeowners seeking homes that blend design, nature and modern living.
