iWorld
TSPs asked to ensure transparency in mobile billing, cut call drops
NEW DELHI: The Government has told Telecom Service Providers (TSPs) that the public in general was highly dissatisfied with frequent and heavy call drops throughout the day and that were not confined to peak calling hours, which shows poor quality of the telecom networks.
Briefing TSPs about the falling perception in the public with regard to poor quality of telecom services in the country in general and with special emphasis on degrading quality in Metros, the TSPs were today also told about the perception of the public that such call drops are deliberate attempts to have multiple charging and consequent commercial gain.
It was also noticed that the billing by TSPs is not transparent and there are frequent changes in the package rates, contrary to initial agreed upon package, without the consent of the customer.
The meeting chaired by Telecom secretary and Telecom Commission chairman Rakesh Garg was held following a recent Calling Attention Notice in Parliament in various public forums as well as in the media.
In case of international roaming, TSPs do not have any warning system about the tariffs to be charged for various applications, that is, data download, which result in many complaints of heavy charging of the customer. There have been frequent complaints of charging even though the customer has already disconnected or has not used the services of the TSPs.
The TSPs gave an assurance to look into the billing complaints on a priority basis and set up a transparent system to educate the customers about various tariffs being charged so that billing complaints are minimized.
The TSPs also highlighted the delay in acquisition of new sites for additional towers because of fear of EMF radiation in the public, closure of existing tower sites because of local bodies’ regulations and delay in getting permission from local bodies for laying/ repair of cables etc.
Garg emphasized the need for utmost integrity of the billing system and charging of telecom customers and to bring in place a transparent and foolproof billing mechanism with provisions for timely intimation and consent of the customer to effect any changes in the tariff plan, especially in case of national and international roaming.
It was also emphasized that TSPs should take further steps to educate the public about the stringent EMF norms being followed in India. It should be highlighted through seminars and public meetings that there are no harmful effects of tower radiations. The education material as well as seminars should also be conducted in vernacular languages. To improve the quality of the network to reduce frequent call drops, it was emphasized that the TSPs should optimize their RF network extensively in a regular and routine matter.
DoT has also written from time to time to various State Governments/ Local Bodies to facilitate the acquisition of tower sites, permissions for laying/ repair of cables in line with guidelines issued by the Department. The TSPs should also follow the guidelines issued by local bodies in this regard. He emphasized that in no case these can become shield for poor service in the public perception and all the TSPs should take all possible steps to improve the quality of service and deal with customers’ complaints promptly.
All the TSPs assured they would take all necessary measures to bring transparency in the billing system and to improve the overall quality of telecom services in the shortest possible time.
iWorld
Meta warns 200 users after fake Whatsapp spyware attack
Italy-targeted campaign used unofficial app to deploy surveillance spyware.
MUMBAI: It looked like a message, but it behaved like a mole. Meta has warned around 200 users most of them in Italy after uncovering a targeted spyware campaign that weaponised a fake version of WhatsApp to infiltrate devices. The attack, first reported by Agenzia Nazionale Stampa Associata, relied on classic social engineering with a modern twist: persuading users to download an unofficial WhatsApp clone embedded with surveillance software. The malicious application, believed to be developed by Italian firm SIO through its subsidiary ASIGINT, was designed to mimic the real app closely enough to bypass suspicion.
Meta’s security teams identified roughly 200 individuals who may have installed the compromised version, triggering immediate countermeasures. Affected users were logged out of their accounts and issued alerts warning of potential privacy breaches, with the company describing the incident as a “targeted social engineering attempt” aimed at gaining device-level access.
The malicious app was not distributed via official app stores but circulated through third-party channels, where it was presented as a legitimate WhatsApp alternative. Once installed, it reportedly allowed external operators to access sensitive data stored on the device turning a simple download into a potential surveillance gateway.
According to Techcrunch, Meta is now preparing legal action against the spyware developers to curb further misuse. The company, however, has not disclosed details about the specific individuals targeted or the extent of data compromised.
A Whatsapp spokesperson reiterated that user safety remains the top priority, particularly for those misled into installing the fake iOS application. Meanwhile, reports from La Repubblica suggest the spyware may be linked to “Spyrtacus”, a strain previously associated with Android-based attacks that could intercept calls, activate microphones and even access cameras.
The episode underscores a growing reality in the digital age, the threat is no longer just what you download, but where you download it from. As unofficial apps become increasingly convincing, the line between communication tool and covert surveillance is getting harder to spot and far easier to exploit.
