Broadband
Broadband subscribers breach 100 million mark in April
NEW DELHI: Even as the Government is making efforts to reach the north east and to create awareness of Digital India, the number of broadband subscribers for the first time crossed the 100 million mark to register a base of 100.76 million at the end of April.
This was a slight increase of 1.57 per cent over the figure of March, which had shown 99.20 million subscribers.
This was primarily due to mobile devices users (phones and dongles), which grew from 93.24 million to 84.79 million, thus showing a growth of 1.86 per cent. Fixed wireless subscribers (Wi-fi, Wi-Max, Point to Point Radio and VSAT) showed a meager growth of 0.35 per cent and stood at just over 440, 000 while wired subscribers showed an even lesser growth of 0.04 per cent at just around 15.52 million.
The top five service providers constituted 83.40 per cent market share of the total broadband subscribers at the end of April.
These service providers were Bharti Airtel (22.63 million), Vodafone (20.30 million), BSNL (18.02 million), Idea Cellular Ltd (15.01 million) and Reliance Communications Group (8.08 million).
Some wireless service providers exclude incidental data users from their subscriber base based on minimum usage decided by them.
As on 30 April, 2015, the top five wired broadband service providers were BSNL (9.92 million), Bharti Airtel (1.44 million), MTNL (1.14 million), Atria Convergence Technologies (0.68 million) and You Broadband (0.45 million).
As on 30 April, the top five wireless broadband service providers were Bharti Airtel (21.19 million), Vodafone (20.29 million), Idea Cellular (15.01 million), BSNL (8.10 million) and Reliance Communications Group (7.97 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
