Broadband
SCTE launches awards for technical excellence & innovation in broadband
MUMBAI: With an aim to raise the standard of broadband engineering in the telecommunications industry, SCTE India has launched awards to honour technical excellence and innovation in broadband for India.
This initiative is an effort towards promoting excellence in broadband as well as create a skilled pool of technicians to drive India’s broadband movement.
SCTE India national secretary Rahul Nehra and SCTE president Dr Roger Blakeway announced the awards at IBC 2015 in Amsterdam allowing entries for nominations as well.
Opening the floor for nominations, SCTE invited submissions from individuals, business leaders and companies that have launched new product, method of technical excellence and innovation and new ways of improving technology till 31 December 2015. The entries will be assessed by an international jury.
“Those who have demonstrated outstanding performance with categories such as Technological Innovation (in several sub-categories), Best Headend Management Services and Network Management Services; Best Convergent Services Provider; Best DAS Compliance and Maximum Upskilling Activity Over the Year will be awarded,” said SCTE India national secretary Rahul Nehra.
“The SCTE India awards will set in motion a new wave of thought leadership and reward innovation as well as fostering the adoption of best practice in the industry,” said SCTE India president Prem Behl.
“The awards will recognise innovation in the cable and broadband domain having the potential for long-term with a significant impact in India at national and regional levels. The innovation may be technological or economic in nature and, preferably, should have created a broad or globally recognized benefit for the telecommunications industry,” he added.
There will be a separate set of individual awards to recognise the individual SCTE India Technician of the Year, SCTE India Member of the Year, Best Customer Manager, Outstanding Services to Broadband Engineering, Honorary Fellowship of SCTE India and SCTE India Engineer of the Year.
The televised SCTE India awards ceremony will take place during the 24th Convergence India conference on 22 January, 2016 at Pragati Maidan, New Delhi.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
