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Trai issues regulations on quality of cable TV service

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NEW DELHI: Cable TV consumers are in for a pleasant surprise as cable operators will now be put under stringent monitoring relating to quality of service.

India‘s broadcast regulator today issued detailed regulations prescribing standards of quality of service to be observed by the cable operators and multi system operators in CAS notified areas of Mumbai, Kolkata, Delhi and Chennai.




The Telecom Regulatory Authority of India (Trai) said the regulations would come into effect from 1 October, 2006.

The regulations have been drawn keeping in view the facts that the industry would be subject to prescription of quality of service standards for the first time and, therefore, would need time to adjust on various quality of service aspects.



The issues addressed in the regulations broadly cover the following areas:

(i) Connection, disconnection, transfer and shifting of cable services
(ii) Complaint handling and redressal in respect of cable services
(iii) Billing Procedure and billing related complaints
(iv) Set-top box related issues and complaints
(v) Positioning of channels / taking the channel off air

A snapshot of the major features of these regulations categorized under the above-mentioned broad areas are indicated below:

Application for connection/disconnection/transfer/shifting
* Application for pay channel or request for basic service tier to be responded within five working days.
* Cable Service connection/reconnection to be provided within 2 working days on completion of all formalities by the subscribers.


Complaint handling and redressal
*Multi System Operator/Cable Operator to maintain customer service center/help desk center for 24 hours, 7 days a week including facility for automatic recording of complaints.
*All complaints received in the day to be attended/responded within eight hours.


Billing related issues
* Billing to be done normally on monthly basis and entries to be itemized.
*Subscribers required to ensure prompt payment of bills. Deterrents to discourage delayed payments
*Redressal of complaints on billing within 7 days from the date of notice.


Set Top Box (STB) related issues
*
MSO/Cable Operator to repair or replace within 24 hours of receipt of complaint of malfunctioning of set top box and refund of security deposit within seven days of return of set top box.
*Rebate for delay in activation/reactivation of set top box beyond two working days @ Rs 15 per day for the first 5 days and @ Rs 10 per day for the subsequent period


Positioning of channels/Taking the channel off air
*No channel to be taken off the air, except for circumstances beyond the control of the operator, without prior notice of three weeks.


The High Court of Delhi on 20 July 2006 had directed implementation of CAS in the three metros of Mumbai, Kolkata and Delhi by 31 December 2006.

One of the areas identified in the implementation of CAS was prescription of quality of service standards by Trai, which has been now done after consultations with the industry stakeholders.

A full text of the regulation along with the explanatory memorandum is available on Trai‘s website, www.trai.gov.in.

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With 57 per cent single new users, Ashley Madison rebrands as discreet dating platform

Platform says majority of new members now identify as single

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INDIA: Ashley Madison is shedding the “married-dating” label that defined it for two decades, repositioning itself as a platform for discreet dating in what it calls the post-social media age.

The rebrand, unveiled in India on 27 February, 2026, marks a structural shift in business model and identity. Once synonymous with married dating, the company now describes itself as the “premier destination for discreet dating” under a new tagline: Where Desire Meets Discretion.

The pivot is data-driven. Internal figures show that 57 per cent of global sign-ups between 1 January and 31 December, 2025 identified as single: a notable departure from the platform’s married core. The company argues that its community has already evolved beyond its original positioning.

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“In an age where our lives have been constantly put on public display, privacy has become the new luxury,” said Ashley Madison chief strategy officer Paul Keable. He framed the platform’s offering as “ethical discretion” for singles, separated, divorced and non-monogamous users seeking private connections.

The shift also taps into wider digital fatigue. A global survey conducted by YouGov for Ashley Madison, covering 13,071 adults across Australia, Brazil, Canada, Germany, India, Italy, Mexico, Spain, Switzerland, the UK and the US, found mounting discomfort with hyper-public online lives.

Among dating app users, 30 per cent cited constant swiping and messaging as a source of fatigue, while 24 per cent pointed to pressure to curate public-facing profiles and early personal disclosure. Some 27 per cent said fears of screenshots or information being shared contributed to exhaustion; an equal share cited unwanted attention.

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The retreat from oversharing appears broader. According to the survey, 46 per cent of adults actively try to keep most aspects of their life private online. Only 8 per cent feel comfortable sharing most aspects publicly, while 35 per cent say they are becoming more selective about what they disclose.

Ashley Madison is betting that this cultural recalibration towards controlled visibility can be monetised. By doubling down on privacy infrastructure and reframing itself around discretion rather than infidelity, the company is attempting to convert reputational baggage into a premium proposition.

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