Regulators
TRAI hosts ‘Responsible AI in Telecom’ session at India AI Summit
Chair Anil Kumar Lahoti stresses trust and guardrails as AI integrates into networks on 20 Feb 2026.
MUMBAI: AI in telecom isn’t just calling the shots anymore, it’s running the whole network show, and TRAI wants to make sure the director stays human. The Telecom Regulatory Authority of India (TRAI) convened a dedicated session on “Responsible AI in Telecom” at the India AI Impact Summit 2026, held on 20 February at Sushma Swaraj Bhawan in New Delhi. The gathering drew senior executives from telecom operators, global tech giants like Ericsson, Qualcomm, and Nokia, industry bodies such as GSMA, government arms including DoT and C-DOT, plus international stakeholders for frank talks on weaving AI responsibly into networks and customer-facing services.
TRAI chairman Anil Kumar Lahoti kicked off proceedings with a clear message, “Artificial Intelligence is no longer a peripheral technology for telecom, it is becoming integral to how networks are designed, managed and experienced.” He stressed that as AI influences decisions at population scale, optimising 5G performance, predicting faults, slashing energy use, boosting customer experience, and cracking down on spam trust must be the cornerstone. Efficiency gains, he said, need transparency, accountability, human oversight, and firm guardrails to guarantee fairness, unbiased results, resilience, security, and public good.
Lahoti highlighted telecom’s role as India’s AI backbone, given the massive subscriber base, making AI-driven automation essential. He pointed to ongoing work like strengthened spam enforcement, AI filtering, and digital consent frameworks for verifiable commercial messaging. TRAI’s approach remains risk-based, favouring regulatory sandboxes to foster innovation while protecting consumers.
Two punchy panel discussions followed. “Preparing Telecom Networks for AI Era,” chaired by TRAI Member Ritu Ranjan Mittar, featured Ericsson CTO Magnus Ewerbring, Qualcomm VP Vinesh Sukumar, Nokia SVP Pasi Toivanen, and Tejas Sr VP Shantigram Jagannath. They unpacked AI adoption in networks, transparency in explainable systems, responsibility-by-design, environmental sustainability, security, and AI-native architectures reshaping 5G management.
The second panel, “Building Customer Trust through AI-driven Operations,” led by TRAI Member Dr M P Tangirala, included GSMA APAC head Julian Gorman, C-DOT CEO Rajkumar Upadhyay, Vodafone India CTSO Mathan Babu Kasilingam, and DoT TEC Sr DDG Syed Tausif Abbas. Topics ranged from accountability in automated decisions, transparency in customer engagement, ethical frameworks for spam prevention, and standards for an AI incident database especially vital for critical infrastructure plus responsible scaling in 5G/6G for fraud detection and analytics.
The session wrapped as a timely reminder, AI can supercharge telecom, but only if trust, collaboration between regulators, industry, and tech players, and balanced governance keep pace. In a country where networks touch billions daily, getting this right isn’t optional, it’s the line between seamless connectivity and digital chaos.
I&B Ministry
Digital radio, D2M tech set to reshape broadcasting and public messaging
Govt pushes next-gen delivery while TRAI tightens grip on spam ecosystem
NEW DELHI: India’s broadcasting and telecom landscape is undergoing a quiet but significant upgrade, with digital radio and Direct-to-Mobile (D2M) technologies emerging as powerful tools for mass communication, while regulators step up efforts to tackle spam calls.
According to the Ministry of Information and Broadcasting, digital radio and D2M are poised to transform how content reaches audiences by making more efficient use of spectrum. In simple terms, multiple channels can now be delivered over a single frequency, opening the door to a wider range of free-to-air content.
D2M technology takes this a step further by enabling video, audio and data to be broadcast directly to mobile handsets without relying on SIM cards or mobile data. The result is a resilient and cost-effective data pipe that can deliver everything from entertainment and education to critical emergency alerts, even in low-connectivity scenarios.
At the same time, the Telecom Regulatory Authority of India is tightening its grip on unsolicited commercial communication, better known as spam calls. The regulator has deployed a distributed ledger technology platform to bring transparency and accountability into the system.
Through this blockchain-based setup, consumers can register their preferences on receiving promotional messages, while businesses and telemarketers must also sign up and operate within defined rules. The platform also includes a complaint mechanism that allows users to report spam, with complaints shared across telecom operators for coordinated action.
The government’s broader push is being supported by infrastructure upgrades under the Broadcasting Infrastructure and Network Development scheme. Implemented through Prasar Bharati, the initiative focuses on modernising networks such as Akashvani and Doordarshan, including digitisation and adoption of next-generation broadcast equipment.
In a written reply in the Lok Sabha, Ministry of Information and Broadcasting minister of state for information and broadcasting L. Murugan said these steps are part of a larger effort to promote emerging technologies and strengthen the country’s broadcasting backbone. The response came to a query raised by member of Parliament Rao Rajendra Singh.
Together, these developments point to a dual-track strategy: expanding access to reliable, low-cost content while cleaning up the communication ecosystem. As digital pipes get smarter and spam filters sharper, India’s airwaves may soon feel a lot less noisy and far more useful.
