MUMBAI: Marking another key milestone, HARMAN Professional India, today announced the launch of its Authorized HARMAN Service Centre (AHSC) in Chennai. This move strengthens the company’s country wide support network and specifically increased reach within Southern India; the company also successfully operates a full-fledged, company owned Service Centre in Bangalore. Whilst continuing to reiterate its commitment toward enhanced service support, HARMAN emphasizes the need for ‘being closer to the customer’.

It has been over a year since the first AHSC was in launched in Mumbai, followed by New Delhi & Kolkata. This announcement also follows a recent launch of the pan-India toll-free customer support helpline-(1800-208-8880) an initiative that sets the benchmark in the industry for service and support.

The AHSC in Chennai will provide service and customer support in the states of Tamil Nadu & Andhra Pradesh.

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“In the dynamic industry of professional audio, especially in live events and projects, it is imperative to provide customers with best and timely after sales support. With a service network that spans the length and breadth of the country, coupled with the toll-free customer helpline, we have truly established an industry benchmark within a span of one year. The turnaround time has been effectively managed from the start of our operations, and the processes have been further streamlined, thus ensuring a hassle free service experience.” said Ganesh Kumar, Senior Manager – Service, HARMAN Professional India.

Zion Services, has a rich and diverse experience in service for leading brands in consumer electronics. And now has been appointed as the Authorized HARMAN Service Centre (AHSC) in Chennai. Equipped with trained technical staff, testing equipment and sufficient spare parts, the service centre has been operational since November 2013 and will support the HARMAN professional brands – AKG, BSS, Crown, dbx, JBL, Lexicon, Soundcraft & Studer and Martin Professional range of lighting & video equipment. Centrally located at Valsarvakkam, this service centre will provide after sales support to both, walk-in and on-site customers.

“The AHSC appointment for Zion Services for HARMAN Professional range in India, marks another major step in our offerings and extending our capabilities into a challenging space of professional audio. We are proud to be associated with HARMAN – the leader in audio solutions and look forward to successful partnership, creating a delightful customer experience in the region.” said S.M. Jayaraj, Proprietor, Zion Services.

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Speaking at the inauguration, Prashant Govindan, Director, India Operations, HARMAN Professional said, “We look forward to continually expanding our footprint in India through the expansive dealer and channel partner network. With these initiatives, we are only raising the bar for a robust and effective customer service, ultimately ensuring SMART support to the customer and HARMAN solutions are a preferred choice for all professional audio and lighting requirements across industry segments in the country.”

To serve the customers of respective regions efficiently and effectively, HARMAN India plans to expand to Five additional service centres across India, in the near future.