Press Release
Adlabs entertainment ltd. bags ‘Best Customer Experience in Services Sector’
Adlabs Entertainment Ltd. has been announced winners of the “Best Customer Experience in the Services Sector” category under the Customer Experience Awards amongst some very prominent brands. The award presented by Zendesk was a part of the 11th edition of The Customer FEST Show 2018 conducted by KAMIKAZE B2B MEDIA, held on 1st February 2018 at Taj Lands End, Mumbai.
Speaking on this occasion, Imagica, Jt. CEO, Mr. Ashutosh Kale said, “Across industries, sectors, and regions, organizations are findings ways to improve customer experience in a more sustainable manner. We at Adlabs Entertainment Ltd., have taken a guest oriented approach where we integrate customer feedback and insight throughout the organization ensuring more enriching and exceptional experience year after year. Another important aspect has been the investment in our employees, as this directly translates into them working towards the goals of the organization.”
Imagica, India’s first family holiday destination of international standards indeed stands true to its tagline of ‘Badi Interesting Jagah Hai!’. Consequently, providing a truly innovative experience to one and all is Imagica’s primary objective. Being at the confluence of 3 industries i.e. service & hospitality, tourism and entertainment – Imagica looks at creating moments of magic at the park, during a guest’s booking and decision journey and even after their visit.
Adopting a guest oriented approach has made the organization constantly compete internally to raise the bar vis-à-vis the previous years.
· Ensuring to settle for nothing but the best by ‘exceeding guest expectations’ at every turn, Imagica became the pioneer in web booking and holistic information provision by creating a user-friendly website.
· An on-ground guest centric initiative, called Smile Campaign was also introduced to imbibe in employees the culture of welcoming the guests with a smile. Further, guests were entertained while they awaited their turn for rides/attractions. Imagica’ character interactions were initiated at the Imagica Novotel hotel through flash mobs to delight and surprise the guests.
· Birthday experiences were enhanced by giving an Imagica birthday badge to guests celebrating their birthdays at the park to cue all in-park employees to wish them. The most important initiative was sending gift cards out to every guest who helped Imagica achieve the 5 million milestone.
To measure the success of the initiatives undertaken, Imagica constantly collected feedback from its guests through TripAdvisor, in-park surveys and even 3rd party research on their likelihood to recommend.
Imagica successfully scored a minimum Net Promoter Score of 75+ (classified as World Class) across mediums, thus strongly substantiating the successful bond forged between Imagica and its guests.
Bali is full of memorable moments, and some of them involve animals. Temple monkeys tug at bags, beach dogs nap near sunbeds, and cats wander into cafés like they own the place. Most interactions are harmless, but a bite or scratch can change the day quickly, because you may need immediate medical care and follow-up treatment. This is where Bali travel insurance becomes more than a box to tick.
In this article, you will explore whether animal bite treatment is insured, the exclusions, and the steps to claim easily in Bali.
Why Animal Bites in Bali Need Special Attention
Bites are not only about the visible wound. Insurers and doctors both treat them as medical events that can pose an infection risk, especially when the bite breaks the skin.
A scratch that looks small in the moment can still lead to:
● A doctor’s examination and wound cleaning
● Medicines and dressings
● Follow-up consultations if the doctor advises observation or further care
From an insurance perspective, this matters because claims are usually assessed on medical necessity and documentation, not on how dramatic the injury appears in a photo.
How International Travel Insurance Looks at an Animal Bite
Most travel policies are built around emergency medical expenses for unexpected illness or accidental injury abroad. A bite or scratch usually fits the accidental injury bucket, but coverage is rarely blanket.
In many plans, the following may be considered if a doctor prescribes them and bills and medical notes support them:
● Consultation and outpatient treatment
● Emergency care and procedures, such as wound dressing or stitches, if clinically required
● Prescribed medicines and investigations
● Hospitalisation if the treating doctor confirms it is needed
Common Reasons Claims Get Reduced or Rejected
This is the part travellers often miss. Insurers usually do not deny claims because an animal was involved. Claims become difficult when the event looks avoidable, the reporting is delayed, or the paperwork is weak.
Avoidable-Risk Situations Insurers Scrutinise
Policies commonly exclude or limit claims linked to unsafe conduct or preventable exposure. For animal bites, scrutiny may increase if the incident appears connected to:
● Provoking, feeding, or trying to handle wild animals
● Ignoring warning signs at tourist spots
● Being intoxicated at the time of the incident
● Activities that a policy lists as excluded or restricted
The takeaway is simple: if your own description sounds like a risky choice rather than a sudden accident, the insurer may challenge it.
Delays, Missing Papers, and Policy Conditions
Even when your incident is genuinely accidental, claims can still stall due to basics such as:
● Not informing the insurer or assistance partner within the required time
● Missing itemised bills, prescriptions, or clinical notes
● No proof of travel dates or passport entry details when requested
● Submitting only pharmacy slips without a doctor’s consultation record
International travel insurance is paperwork-driven. If you document it well, you reduce the chance of avoidable back-and-forth.
What to Do If You Are Bitten or Scratched in Bali
Your health comes first, always. But a few sensible steps can protect your recovery and keep your insurance file clean.
Medical Steps That Help You and Your Claim
Act fast, stay calm, and get proper care before worrying about bills.
● Clean the wound promptly and seek medical care, even if it seems minor
● Follow the doctor’s advice, including follow-ups if recommended
● Avoid self-medicating in place of a clinical assessment, because insurers often ask for a doctor’s report
Claim Notes and Documents to Collect
Keep these handy; they’ll save time and avoid follow-up questions later.
● Doctor’s notes that mention the nature of injury, treatment given, and advised next steps
● Prescriptions and pharmacy invoices
● Itemised hospital or clinic bills
● A brief written note of where and when it happened, while it is still fresh in your mind
Final Word
Animal bites in Bali are not rare, and they are not always dramatic, which is exactly why travellers underestimate them. Many travel policies can cover bite-related medical treatment when it is accidental and medically necessary, but the outcome depends on your policy terms and the quality of your documentation. If you buy cover thoughtfully, keep the assistance number handy, and respond sensibly if an incident happens, you give yourself the best chance of both good medical care and a smoother claim experience.
