Broadband
Wired broadband subscribers up 1.72 per cent
MUMBAI: Although the wired internet subscriber base still represents a small portion of overall internet users in India, the sector is showing continuous growth in last three months. The total wired broadband subscriber base reached 20.47 million in August, up by 1.72 per cent compared to July.
The Telecom Regulatory Authority of India (TRAI) has released the telecom subscription data as on 31 August 2020. As per the report, the top five Wired Broadband Service providers were BSNL (7.85 million), Bharti Airtel (2.53 million), Atria Convergence Technologies (1.70 million), Reliance Jio Infocomm Ltd (1.25 million) and Hathway Cable and Datacom (1.03 million). Other than the state-run BSNL, all other players were able to add new subscribers to its existing base.
Shaking off the Covid2019 effect on the telecom sector, the total number of broadband subscribers reached 716.19 million at the end of August with an overall growth of 1.53 per cent. In July, the report showed broadband subscribers at 705.40 million.
The top five service providers constituted 98.89 per cent market share of the total broadband subscribers at the end of August. These service providers were Reliance Jio Infocomm Ltd (403.92 million), Bharti Airtel (158.98 million), Vodafone Idea (119.91 million), BSNL (23.75 million) and Atria Convergence (1.70 million).
Overall broadband (wired+wireless) subscriber base was led by Jio with a 56.40 per cent share, followed by 22.20 per cent for Bharti Airtel, and 16.74 per cent for Vodafone Idea.
As on 31st August, the top five wireless broadband Service providers were Reliance Jio Infocom Ltd (402.67 million), Bharti Airtel (156.45 million), Vodafone Idea (119.91 million), BSNL (15.90 million) and Tikona Infinet Ltd. (0.31 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
