Broadband
Wired broadband subscriber base sees turnaround in May
KOLKATA: After seeing a dip in April, the number of broadband subscribers reached 683.77 million at the end of May with an overall growth of 1.13 per cent.
The Telecom Regulatory Authority of India (TRAI) has released the telecom subscription data as on May 2020. As per the report, the top five service providers constituted 98.93 per cent market share of the total broadband subscribers at the end of May. The wired broadband sector has emerged as the top gainer with a growth of 1.88 per cent. However, home broadband footprint growth remains sluggish in the country. As on 31st May, 2020, the top five Wireless Broadband Service providers were Reliance Jio Infocomm Ltd (392.75 million), Bharti Airtel (143.55 million), Vodafone Idea (113.05 million), BSNL (14.14 million) and MTNL (0.29 million).
Overall subscriber growth:
Reliance Jio has added 3.73 million subscribers reaching 393.72 million overall. Among the top five players, Atria Convergence remains one of the top gainers touching a subscriber base of 1.64 million. At the end of last December, its subscriber base was at 1.52 million. Among other players, Bharti Airtel has seen an addition of 1.2 million subscribers, standing at 145.96 million subscriber base. 1.68 million new users have subscribed to Vodafone Idea’s broadband network in the month. State-run BSNL has also gained 0.53 million new subscribers.
Segment-wise growth:
Among the telecom providers, Jio has gained in the wired broadband sector also as it has added 0.07 million in May. On the other hand, Airtel has lost 0.03 million subscribers. The top five Wired Broadband Service providers were BSNL (7.93 million), Bharti Airtel (2.41 million), Atria Convergence Technologies (1.64 million), Hathway Cable & Datacom (0.97 million) and Reliance Jio (0.97 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
