Broadband
Why last mile monopoly is a roadblock in broadband growth
KOLKATA: Demand for broadband connectivity has existed in India for a while, but recently, calls for better quality of service are growing increasingly strident. While the existing cable TV infrastructure could play a potential role in delivering broadband, last mile monopoly is one of the major factors that prevent the growth of the sector through infrastructure sharing.
In response to the Telecom Regulatory Authority of India’s consultation paper, one of the largest broadcasters – Star India stated that there is still a problem of last mile monopoly in the cable TV industry arising from exclusive deals between cable TV operators and Resident Welfare Associations (RWA).
“Following TRAI recommendation on ‘In-Building Access by Telecom Service Providers’ in January, the DoT in November 2019 issued an advisory to all telecom service licensees to share in-building infrastructure to share infrastructure in airports, railway stations, bus terminals, metro lines and hospitals etc. The MIB, as the licensor of all MSOs, must issue a similar advisory for sharing of cable TV operators’ in-building infrastructure and infrastructures within a particular RWA,” Star India said.
The broadcaster mentioned that 1,600 MSOs and 60,000 LCOs have laid a vast network of copper coaxial and fibre network connecting 8.3 crore households. It suggested that since these are private networks and do not utilise scarce spectrum, the government should exempt cable operators with Internet Service Provider (ISP) license from paying AGR for a minimum period of five years, provided that they operationalise them within six months of obtaining ISP license. According to the broadcaster, this will incentivise cable TV operators to provide broadband services and instantaneously increase wired broadband connectivity from 1.9 crores to around 10 crores.
Leading ISP Atria Convergence Technologies Ltd also pointed out that there is a huge monopoly in providing cable TV services as the dominant LCO takes over a particular area by tying up with a single MSO and completely stifles the competition by preventing entry of other LCOs and MSOs in the given area.
“Wired ISPs are seen as a threat by the LCOs and the same usually results in sabotage of network assets of the wired ISPs. If wired ISPs need to actively collaborate with LCOs, then these prevalent practices in cable TV industry should be curtailed and arrangements between ISPs and LCO should be left to market forces,” it added.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
