Broadband
Vihaan bags BSNL’s north-east connectivity project
NEW DELHI: Indigenous telecom equipment manufacturer Vihaan Network Limited has bagged a Rs 16.48 billion telecom infrastructure project of state-owned Bharat Sanchar Nigam Ltd for providing connectivity in over 4000 villages in remote areas of Arunachal Pradesh and Assam.
Emerging as the lowest bidder in the tender opened for the first phase of the project yesterday by BSNL, VNL will get whole of Arunachal Pradesh which will be around 70 per cent share in the first phase of the North East mobile Connectivity.
This project is part of the Rs 53.3618 billion worth Comprehensive Telecom Development Plan for the North-Eastern Region (NER) comprising eight states which was approved by the Union Cabinet in September 2014.
The project envisages providing mobile coverage in 8,621 unconnected villages and seamless coverage along National Highways in the North-East region through 6,673 towers, and will be funded from the Universal Service Obligation Fund (USOF).
The Project earmarked by BSNL for the domestic technology players would give the remaining 30 per cent to second lowest bidder HFCL with around 20 per cent price differential at Rs. 19.7 billion, but will be executed at the same price as that of the lowest bid.
VNL has been given the responsibility of creating the infrastructure across bordering state of Arunachal Pradesh while the other partner will execute the project in two districts (Karbi Anglong & Dima Haso) of Assam.
VNL chairman Rajiv Mehrotra said, “It is both a challenge and opportunity for the home grown company and we consider the awarding of the project is also the recognition of our work for connecting the Left Wing Extremist areas in 10 states. We are committed to successfully complete the Prime Minister’s dream project and wish to express our gratitude to the communications minister Manoj Sinha and BSNL chairman Anupam Shrivastava for reposing faith on us.”
Under the Phase-I of the project, which is to be executed by state owned operator BSNL, 2817 sites are to be installed to cover 4118 remotely located villages and tough terrains in Arunachal Pradesh and two districts of Assam. Projects are to be executed solely through indigenous technology. As per the project condition, the lowest bidder, Vihaan Networks (VNL) in this case, will get to roll out around 1,893 mobile towers in Arunachal Pradesh.
“Today, such a concerted move will also fulfill the government’s vision of Make in India and bring in significant indigenization which is the need of the hour. We hope that with the successful completion of this project, the North East states will be seamlessly connected with other parts of the country through mobile coverage.”
As part of the project Eco-friendly green Mobile towers will be erected by VNL using its own technology and will be fuelled by solar power.
VNL had also completed successfully a BSNL project last year for creating infrastructure in LWE areas after it bagged the contract as the lowest bidder in December last year for providing voice and data connectivity in the most challenging terrain.
The Union cabinet then chaired by Prime Minister Narendra Modi had accorded an approval to install and maintain 2,199 mobile towers in Naxal-affected states. Funding came through the USOF (universal service obligation fund) supported scheme.
VNL was instrumental in executing a major part of this project by installing around 1,315 solar empanelled towers in the LWE region in record time.
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Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
