Broadband
Verizon, GN Netcom bring broadband headsets to US market
MUMBAI: Verizon, which operates a wireless network and works in the area of delivering broadband services in the US and GN Netcom which deals with hands-free audio solutions have announced a licensing agreement.
This will introduce a series of Verizon-branded headsets for use with broadband services and applications, including online gaming and IP telephony
The headsets complement the retail sale of Verizon broadband products and services and leverage the capabilities of Verizon’s networks, including high-speed DSL and the company’s new, advanced fiber-optic network which delivers high-quality voice, data and video services at unprecedented speeds. GN Netcom will produce, ship and provide technical and customer support for the broadband headsets.
Verizon VP brand management and media services Andrea Fant-Hobbs says, “We will enhance our customers’ broadband experiences by offering them innovative headsets that are hands-free, convenient and have superb sound quality.
“The headsets are the perfect complement to our services, including online gaming, music, video and other entertainment services. Our relationship with GN Netcom directly supports our commitment to provide our customers richer, deeper, broader communications experiences.”
GN Netcom US senior VP. GM David Wood said, “As the use of broadband applications continues to rise, so does the need for high-quality headsets. Together with Verizon, we are responding to this increased demand as more consumers realise the benefits of headsets, including increased freedom and functionality across broadband applications.”
The licensing agreement provides Verizon and GN Netcom with a complementary distribution opportunity in the marketplace, while allowing GN Netcom the opportunity to further penetrate and expand into new headset segments such as telephone accessories, online gaming, VoIP and Web calling.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
