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TRAI: Make STBs, content & telecom services disabled- friendly
MUMBAI: With an aim to make communications and TV services more accessible to people with disabilities (PWDs), the Telecom Regulatory Authority of India has come out with a series of recommendations, including a confusing one suggesting that 50 per cent TV channels to be developed in PWD-friendly and accessible format over the next five years.
In its recommendations, the TRAI suggests that manufacturers maintain accessibility standards for set top boxes (STBs), mobile phones and landlines. Box makers have till 2020 to make or import at least one model in different variants in an accessible format.
Telecom service providers (TSPs), MSOs and DTH operators have been exhorted to have special desks in their call centres/customer support to assist PWDs using assistive technologies. The call centre executives must also undergo sensitivity training to deal with their issues.
Broadcasters, too, could well have to invest in content modification. According to TRAI, “The Authority is of the view that there should be phase-wise, time bound plans to develop percentage[s] of channels with the aim to have 50 per cent channels in accessible format in five years’ time frame. To start with, there can be five per cent [of TV] channels in accessible format in one year, 10 per cent in two years and 50 per cent in five years.”
When Indiantelevision.com got in touch with some TV channels on the issue, most of them said this particular TRAI suggestion on percentages of the TV channels in accessible format was not clear.
“Does TRAI mean that half of all the government-permitted TV channels would have to have closed captioning of content for PWDs, for example? Or, does it mean that a percentage of the content in a TV channel would have to be in a prescribed format? Or, does it mean that newer accessible channels or separate feeds would have to be started? As it’s difficult to have closed captioned content for news channels, for example, no matter how much a TV channel may like to be PWD-friendly, this suggestion would need further clarifications as it would mean increasing costs on making content,” a TV channel executive opined, adding, though TRAI’s intentions were laudable, an industry reeling under a slow economy would need financial incentives from the government to implement such a suggestion.
Meanwhile, continuing with TRAI recommendations, the regulator has suggested that Department of Telecom (DoT) and Ministry of Information and Broadcasting (MIB) instruct TSPs DTH operators and MSOs to conduct awareness campaigns regarding accessibility issues, design, affordability, availability of assistive tools and products, and about various government policies and schemes pertaining to accessible ICT (information, communications and telecoms) services that can be availed by PWDs.
The government has been exhorted to take several major steps. The most important one is that all government websites need to be PWD-accessibility compliant. ICT products (computer hardware, mobile phones, STBs, etc.) procured by government agencies should be accessible to PWDs and should have associated support documentation and services inaccessible format.
The government has been suggested to mandate the device manufacturers/importers not to curtail the accessibility features available in popular operating systems in any manner from their devices whether manufactured locally or imported.
Suggestions by the International Telecommunication Union (ITU) such as products and tariff plan specific to PWDs, appropriate customer care service, adding closed captioning, audio description, etc. should be taken up in India as well, TRAI has observed.
As mobile phones have become an integrated part of modern lifestyle, accessible handset for PWD citizens is also a necessity. According to TRAI, mobile handset manufacturers, who produce five or more than five different models, should produce at least one mobile handset satisfying accessibility criteria for PWDs at least by the end of 2020.
The regulatory body has recommended a steering committee, comprising various government agencies and ministries, for a timely review of accessibility of ICT services to PWDs. The committee will look into other areas, including fund requirements and collaboration with state governments, the regulator has suggested.
However, there’s a catch to this set of recommendations. As the issue was taken up suo-moto by TRAI, it needs to be seen whether MIB and DoT, for example, accept these recommendations of the regulator in any format at all as the two government organisations themselves are part of another panel looking into issues relating to PWDs vis-à-vis ICT services.
NEW DELHI: Hamdard Laboratories gathered a cross-section of India’s achievers in New Delhi on Friday, handing out the Hakeem Abdul Hameed Excellence Awards to figures who have left their mark across healthcare, education, sport, public service and the arts.
The ceremony, attended by minister of state for defence Sanjay Seth and senior officials from the ministry of Ayush, celebrated individuals whose work blends professional success with a sense of public purpose. It was as much a roll call of achievement as it was a reminder that influence is not measured only in profits or podiums, but in people reached and lives improved.
Among the headline awardees was Alakh Pandey, founder and chief executive of PhysicsWallah, recognised for turning affordable digital learning into a mass movement. On the sporting front, Arjuna Awardee and kabaddi player Sakshi Puniya was honoured for her contribution to the game and for pushing women’s participation onto bigger stages.
The cultural spotlight fell on veteran lyricist and poet Santosh Anand, whose songs have echoed across generations of Hindi cinema. At 97, Anand accepted the honour with characteristic humility, reflecting on a life shaped by perseverance and hope.
Healthcare honours spanned both modern and traditional systems. Manoj N. Nesari was recognised for strengthening Ayurveda’s place in national and global health frameworks. Padma shri Mohammed Abdul Waheed was honoured for his research-backed work in Unani medicine, while padma shri Mohsin Wali received recognition for his long-standing contribution to patient-centred care.
Education and social development also featured prominently. Padma shri Zahir Ishaq Kazi was honoured for decades of work in education, while former Meghalaya superintendent of Police T. C. Chacko was recognised for public service. Goonj founder Anshu Gupta received an award for his dignity-centred rural development initiatives, and the Hunar Shakti Foundation was honoured for empowering women and young girls through skill development.
The Lifetime Achievement Award went to former IAS officer Shailaja Chandra for her long career in public healthcare and governance, particularly in the traditional systems under Ayush.
Speaking at the event, Hamdard chairman Abdul Majeed said the awards were a tribute to those who combine excellence with empathy. “These awardees reflect Hakeem Sahib’s belief that healthcare, education and public service must ultimately serve humanity,” he said.
Minister Seth struck a forward-looking note, saying India’s young population gives the country a unique opportunity to become a global destination for learning, health and wellness by 2047.
The ceremony also featured the trailer launch of Unani Ki Kahaani, an upcoming documentary starring actor Jim Sarbh, set to premiere on Discovery on 11 February.
Instituted in memory of Unani scholar and educationist Hakeem Abdul Hameed, the awards have grown into a national platform that celebrates those building a more inclusive and resilient India. For one evening at least, the spotlight was not just on success, but on service with substance.
