e-commerce
Tinyowl partners Ameyo to boost food ordering process
MUMBAI: Tinyowl has joined hands with customer interaction management platform expert, Ameyo. The tie up involves Tinyowl implementing Ameyo’s Customer Engagement Hub to power its inbound and outbound food ordering processes.
Prior to implementing Ameyo, Tinyowl got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialling process, reducing call abandonments and powering customers’ experience.
Tinyowl co-founder and CEO Harshvardhan Mandad said, “Ameyo’s highly scalable and stable technology has undoubtedly enabled us to manage our entire calling operations in an efficient and smoother way. We have been able to reduce the number of dropped calls from 25% to negligible percentage after its implementation, thus witnessing a significant increase in the business volume.”
“We aim to make consumer’s life easier not just by providing quicker platform but also offering seamless experience to them. For this we always take our consumer’s feedback seriously and work towards the goal,” he added.
Tinyowl believes in customers first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system, which makes it easy for the agents to follow up.
TinyOwl currently has 140 licenses from Ameyo, which robusts both outbound and inbound call processes.
e-commerce
Flipkart rolls out 105 per cent bonus for 20,000 employees
Strong FY25 performance drives payouts even as layoffs and shifts unfold.
MUMBAI: In a year where belts were tightened and rewards loosened, Flipkart seems to be playing both offence and defence trimming roles on one hand while handing out a generous 105 per cent bonus on the other. The Walmart owned e commerce major has rolled out a 105 per cent bonus payout for 2025, covering nearly 20,000 employees, signalling a year of steady operational momentum even as the company navigates restructuring pressures. The payout, communicated internally by chief human resources officer Seema Nair, is tied to performance across key metrics including growth, operational efficiency, financial outcomes and people indicators, a combination that suggests the company is inching closer to its long stated goal of sustainable profitability.
Employees at SD level and below are set to receive their bonuses in March, while payouts for senior leadership, including vice presidents and senior vice presidents, will follow after the close of the performance cycle. The elevated 105 per cent multiplier stands out in a sector where cautious payouts have increasingly become the norm, pointing to what appears to be a relatively strong internal scorecard for FY25.
Yet, the announcement arrives with a noticeable contrast. Earlier this year, Flipkart reduced its workforce by around 300 roles as part of its annual performance review process. While officially framed as performance driven, the juxtaposition of layoffs alongside above target bonuses reflects a more nuanced balancing act, one that prioritises cost discipline while continuing to reward and retain high performing talent.
This dual approach is becoming increasingly common across the technology and e commerce landscape, where companies are navigating an uneven hiring environment while under pressure to deliver profitability. Rewarding top contributors, even amid selective workforce reductions, allows firms to maintain morale and retain critical talent without losing sight of financial prudence.
At the same time, Flipkart is also undergoing leadership shifts that hint at a broader strategic recalibration. Nishant Verman has been appointed senior vice president for corporate development and partnerships, while group chief financial officer Sriram Venkataraman is set to step down. Ravi Iyer will take on expanded responsibilities within the finance function, marking a reshuffle at the top as the company gears up for its next phase.
These changes come amid reports that Flipkart is planning to shift its holding structure back to India, a move widely interpreted as groundwork for a potential public listing. While timelines remain fluid, the combination of stronger financial discipline, leadership restructuring and employee incentivisation suggests a company preparing itself for greater scrutiny and scale.
For employees, the 105 per cent payout offers a welcome boost in what has otherwise been a period of adjustment. For Flipkart, it is a signal that even as it cuts where necessary, it is willing to spend where it counts. In the high stakes game of growth versus profitability, the company appears to be hedging its bets carefully, rewarding performance while reshaping itself for what could be its most defining chapter yet.
