e-commerce
Tinyowl partners Ameyo to boost food ordering process
MUMBAI: Tinyowl has joined hands with customer interaction management platform expert, Ameyo. The tie up involves Tinyowl implementing Ameyo’s Customer Engagement Hub to power its inbound and outbound food ordering processes.
Prior to implementing Ameyo, Tinyowl got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialling process, reducing call abandonments and powering customers’ experience.
Tinyowl co-founder and CEO Harshvardhan Mandad said, “Ameyo’s highly scalable and stable technology has undoubtedly enabled us to manage our entire calling operations in an efficient and smoother way. We have been able to reduce the number of dropped calls from 25% to negligible percentage after its implementation, thus witnessing a significant increase in the business volume.”
“We aim to make consumer’s life easier not just by providing quicker platform but also offering seamless experience to them. For this we always take our consumer’s feedback seriously and work towards the goal,” he added.
Tinyowl believes in customers first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system, which makes it easy for the agents to follow up.
TinyOwl currently has 140 licenses from Ameyo, which robusts both outbound and inbound call processes.
e-commerce
Flipkart cuts around 300 jobs in annual performance review
E-commerce giant trims ~1.5 per cent of workforce as IPO preparations continue.
MUMBAI: Flipkart just gave performance the pink slip because when the annual review bell rings, even the biggest cart sometimes needs to lighten its load. Flipkart has let go of approximately 300 employees as part of its annual performance management cycle, Moneycontrol reported on 7 March 2026, citing people familiar with the matter. The exits represent roughly 1.5 per cent of the company’s total workforce of around 20,000 people across its businesses.
The move follows Flipkart’s standard practice of asking employees placed in lower performance bands to leave during yearly reviews, a process the company has carried out periodically in recent years. A similar exercise in early 2024 saw around 1,000 employees (nearly 5 per cent of the workforce) exit.
The latest round comes amid Flipkart’s continued push for operational efficiency and cost discipline, mirroring broader trends across the Indian startup ecosystem where funding slowdowns have shifted focus toward profitability.
The development also arrives as Flipkart advances preparations for a potential domestic IPO. The company has held early discussions with investment banks including Goldman Sachs, Morgan Stanley, JP Morgan and Kotak Mahindra Capital to explore feasibility. Industry sources indicate a possible listing timeline of late 2026 or early 2027, though the final size and schedule remain undecided.
In December 2025, Flipkart received National Company Law Tribunal approval to shift its holding company domicile from Singapore back to India. a key regulatory step that simplifies the group structure ahead of a public market debut.
Controlled by Walmart, Flipkart remains one of India’s largest e-commerce platforms, locked in fierce competition with Amazon. In a market where every rupee counts and every headcount is scrutinised, the latest cuts aren’t just housekeeping, they’re part of a bigger balancing act between growth ambitions and the road to listing.
