Broadband
ShinSat and Shanghai VSAT to commence iPSTAR service in China
THAILAND: The Shin Satellite Public Company Limited is deploying iPSTAR Service in China with Shanghai VSAT Network Systems Co, with the first iPSTAR Gateway to be setup in Shanghai, China.
The company will give a service demonstration will be given at the China Satellite 2002 Exhibition on 28 August in Shanghai. SVC is iPSTAR’s National Service Provider (NSP) in China and will use the company’s First Generation iPSTAR broadband technology to provide broadband services to customers throughout China starting from the third quarter of 2002. SVC expects to deploy more than 5,000 iPSTAR user terminals by 2003. When launched at end 2003, iPSTAR-1 will cover the entire Asia-Pacific region and will be capable of providing broadband access service to millions of users competitively to other terrestrial solutions such as DSL and cable modem.
Under the Framework Agreement signed with SVC in April 2002, SVC will deploy the iPSTAR Service using the gateway provided by Shin Satellite at its teleport in Shanghai using a Ku-band transponder on a Chinese satellite. SVC plans to provide broad range of broadband applications and services such as high speed Internet access, Virtual Private Networks (VPN), Voice-Over-IP (VOIP) and Video Conferencing.
Shanghai VSAT Network Systems Co., Ltd. (SVC) is one of the largest VSAT service provider companies licensed by China’s Ministry of Posts and Telecommunications to supply domestic VSAT services, according to a company release. The iPSTAR satellite broadband project is one of the first satellite broadband systems to have a full funding closure, and to commence its first generation commercial service deployment.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
