Broadband
President asks for concerted steps to be taken for India’s Internet growth
NEW DELHI: President Pranab Mukherjee called upon concerned authorities to ensure availability of infrastructure for Internet and ICT-enabled services across the country and use it in a systematic manner.
Noting that India is at the 89th position in Network Readiness Index with countries like Singapore, Finland and Sweden having become leaders, he said Wi-Fi services could be rolled out in public places across the country both in urban and rural India.
The President was speaking after inaugurating 24 Hot Spots with 30 Wi-Fi access points in the President’s Estate by which the Estate became 100 per cent Wi-Fi.
The President said India, with 244 million, ranks third after China and USA in terms of number of internet users. “However, the penetration of internet use as a percentage of the population is only twenty, indicating not only a huge gap but significant potential for future growth as well. With 960 million mobile phones today, India stands second in the world behind China and soon it is expected to become one billion mobile phones. We have more than 77 mobile phone connections per 100 citizens, which is commendable in terms of the penetration achieved by us in mobile telephony,” he said.
Mukherjee said that the idea of bringing information to the doorsteps of citizens through network is a revolutionary step to transform India to a Digital India.
Communications and Information Technology Minister Ravi Shankar Prasad, Electronics & IT Secretary R S Sharma, National Informatics Centre DDG Ms Shefali Sushil Dash, officers and staff of Rashtrapati Bhavan and their family members were present on the occasion.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
