Broadband
Ortel announces launch of 100 Mbps speed on its DOCSIS 3.0 platform
MUMBAI: Regional cable television and high speed broadband services provider Ortel Communications Limited has introduced a wide range of plans including100 Mbps mega speed DOCSIS 3.0 Broadband Internet in Odisha. Data Over Cable Service Interface Specification (DOCSIS) has been developed by CableLabs, which is an International Consortium of Cable Operators and MSOs, and approved by the International Telecommunication Union (ITU-T). This technology has been widely used in Europe and USA by leading ISPs says Ortel.
The new Ortel Broadband plans range from 2Mbps to 100 Mbps which will cater to the requirements of most of the home broadband users ranging from simple browsing, chatting to using High Definition video content and high level Online Gaming.
Ortel says that it is the first MSO to offer 100 Mbps Broadband in the state of Odisha using the DOCSIS 3.0 technology. It is being initially deployed in the city of Bhubaneswar and will be followed by other markets very soon.
Commenting on the development Ortel president and CEO Bibhu Prasad Rath said, “We are happy to launch a wide array of Broadband plans in DOCSIS 2.0 and DOCSIS 3.0 technology platforms keeping in view the current pattern of internet usage by the subscribers. While we have very affordable plans to serve all internet subscribers, we have been continuously upgrading the speeds to cater to the fast changing usage trends of subscribers who have multiple requirements ranging from plain simple browsing, emailing, social media engagement, heavy downloading, video conferencing to the higher end usage of HD live streaming of video content and complex online gaming. Our endeavour is to constantly redefine our consumer experience and we will constantly pursue this objective in our markets to increase our broadband subscriber base. The company plans to actively roll out DOCSIS 3.0 plans to deliver exceptional internet surfing experience to its subscribers. Attractive COMBO plans are also made available to the Ortel cable TV subscribers, which is in line with our vision of ‘One Cable, Many Solutions’.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
