Broadband
Next gen satellite vital to US broadband economy : Frost & Sullivan
MUMBAI: Frost & Sullivan has released a forward-looking white paper that examines broadband requirements and coverage in the US. This study describes the key role of satellite in providing high-speed connectivity in a manner that is cost-effective for service providers and end users.
The study noted that the evolution of broadband applications would require that virtually all US business sites be enabled with a common level of data communication in order to maintain productivity. As broadband applications mature, sites that are not sufficiently connected will suffer disadvantages akin to the much-discussed digital divide, being unable to participate on an equal basis. A considerable percentage of businesses will not be adequately covered by terrestrial broadband.
While it is generally assumed that 80 per cent of businesses can get data access at speeds faster than dial-up, in actuality, more than 40 per cent of business sites in the US cannot be economically addressed by terrestrial business-grade broadband (defined as 512 kbps or better). The study is called Broadband and the Role of Satellite Services.
It has attributed the supply gap to several factors. Firstly cable-based Internet is not deployed in business districts DSL performance is limited by distance and contention The high cost and unavailability of dedicated lines preclude market participation.
The study explains, “A lack of economical access to wired broadband resources at a significant number of facilities will pose a critical hindrance to business operations. Satellite will be essential to enable comprehensive broadband services with the performance required to support the mission-critical applications needed by corporate, small and medium enterprises and single office, home office markets. Next generation satellite platforms will service both competitive and underserved markets by enabling channels to distribute services that are transparent to the end user.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
