Broadband
NASSCOM partners Symantec for building cyber security skills in India
MUMBAI: The National Association of Software and Services Companies (NASSCOM) and global cyber security company Symantec have signed a Memorandum of Understanding (MoU) for building cyber security skills in India.
The initiative aims to develop world-class skilled and certified professionals. The MoU was signed in the presence of NASSCOM president R. Chandrashekhar and Symantec president and CEO Michael A. Brown.
The development is part of Prime Minister Narendra Modi’s call at NASSCOM’s silver jubilee in March 2015 to focus on global cyber security challenges. Sector Skill Council (SSC) NASSCOM and DSCI along with Symantec will focus on developing five prioritized job roles in cyber security along with a master training program. Additionally, the program also intends to fund the scholarship for 1000 women undertaking the cyber security certification by NASSCOM.
Chandrashekhar said, “This is a positive step towards our objective to address the cyber security issue at large. This partnership will enable the industry to map existing and future skills requirements and plug its demand-supply gap. The program will also focus on developing pioneering models for scaling capacity and enhancing employability through assessments and certifications. We would like to thank Symantec for coming forward for this crucial initiative.”
With the rise of Internet related crimes, cyber security has become an area of focus for NASSCOM and its member organizations, and the association has launched several initiatives to promote data protection, security, privacy codes and standards. Also, the role of security professionals over the years has undergone major transformation, leading to a sharp rise in the need for a larger and more dynamic cyber security workforce. The demand for the workforce is expected to rise to six million (globally) by 2019, with projected shortfall of 1.5 million. Symantec and NASSCOM have collectively decided to address this issue. This initiative also aims to facilitate internships and placement of the certified candidates.
Brown added, “With the rise in targeted attacks aimed at Indian enterprises and consumers, cyber security has become more important than ever before. As a leader in cyber security, Symantec is deeply committed to addressing the workforce skills gap in this area. With the partnership with NASSCOM, we are taking the first big step towards building cyber security skills in India. The initiative will also facilitate internships and placement of certified candidates, and is an extension in India of the Symantec Cyber Career Connection (SC3), a program launched last year to attract and train young adults and women in the field of cyber security.”
With the global IT Security market estimated to be $77 billion in 2015 and grow at over eight per cent annually, NASSCOM has been actively working towards building capacity for the sector.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
