Broadband
MTNL, Reliance make their case for broadband at seminar
MUMBAI: While the issue of addressability is still to be sorted out in the country one delivery method that has promise is broadband. At this afternoon’s seminar on broadcasting and distribution of television channels Reliance and MTNL both laid out the case for broadband.
Reliance Infocomm’s Colonel Vinod Khare said that the company’s aim was to provide entertainment over internet protocol (IP). “Our set top box will be intreactive. Since packet technology will be used there is no chance of signals getting stolen or data getting lost. We will have broadcast content, 24 hour internet, interactivity as well as time shifted television. You will be able to freeze live television. The broadcasters will have transparency as each box will have a number. We will set up customer carecentres where your call will be answered within five rings.”
MTNL GM J. Gopal said that the company was planning to
launch wi fi services soon. ADSL is the technology being used for its broadband project. It has set up customer premises equipment. The copper wire into the home can carry high speed data along with low speed voice. 1000 ADSL lines have been installed. Some customers have been able to download several gigabytes of data in one month as a result Gopal claimed. In the future MTNL is examining the possibility of tying up with cable television operators.
“We have received proposals from four cable operators. A total investment of Rs. 2 billion is needed. We will provide 100,000 ADSL lines. Our other planned initiatives include video on demand and gaming. For cable TV one concept that we would look at is letting the consumer have the option of viewing content with or without ads. Of course if there are no ads the price will be higher.”
On a different note DD’s Mukesh Sharma stressed the importance of a strong pubcaster. ” A strong public broadcaster can fulfill the needs of the citizens. We provide information and a common national outlook through shared experiences. that was the case with Mhabharaata and Ramayana before the influx of foreign channels. The danger is that if television channels do not talk about our culture, value systems we could lose our identity. At the same time it is important that our culture not lose appeal. We need solid reliable funding and at the moment it is not quite clear as to where that is supposed to come from. That is why the quality of our shows is being affected.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
