e-commerce
“Modern Trade and E-commerce platforms definitely bring us closer to consumers”: Kunal Sharma
Mumbai: Basmati is incredibly special to KRBL. It’s a grain that’s grown just once a year in the Indo-Gangetic Plain, nestled beneath the Himalayan sub-ranges. The unique qualities of basmati, shaped by the fertile soil, fresh air, and pure water from the mountains, make it a truly cherished and distinctive grain.
KRBL Ltd has been in the rice business for over a century now. Today, the company is recognized as a major player in the Indian rice industry and the first company in India to handle every aspect of rice production, from cultivation to sales. Their focus is on crafting high-quality rice products, and their success stems from their commitment to responsibility, efficiency in operations, innovation in manufacturing, and seizing new opportunities.
Indiantelevision.com reached out KRBL Ltd head of marketing & business head (modern trade & ecommerce) Kunal Sharma, where he shared insights on India Gate’s success, their marketing strategies and more…
Edited excerpts
On some of the key factors that have contributed to India Gate’s success in the rice market over the years
A couple of factors have been critical to the success of India Gate over the years. In the rice industry, delivering quality consistently is of paramount importance and India Gate has remained steadfastly focussed on this. India Gate also had a first mover advantage in terms of identifying the huge opportunity of tapping the loose rice market in India and providing quality packaged Basmati to consumers in India. Thirdly, a brand with pan India consumer mindshare and shelf share has been a cornerstone of the success of India Gate.
On the marketing strategies you employed to stay ahead in the market and appeal to consumers
Many Indians reside in our nation and as a food staple category, it was important for us to take a regional approach. We have recently changed our marketing strategy which now focuses on aligning our marketing initiatives with the company’s business objectives. The company no longer sees India as one market but an amalgamation of different regions. Our business objective for each region is different. Which makes our marketing objective for each region different. E.g., we talk about Khulla vs Packaged Basmati in HSM while for South (where packaged Basmati is already adopted) we talk about Experiments with Basmati.
On leveraging modern trade and e-commerce channels to reach a wider audience and drive sales
Modern Trade and E-commerce platforms definitely bring us closer to consumers. This is why it holds as much importance as general trade for us. In fact, recent data from December 2023 reports a market share of 37 percent in general trade for India Gate while 40 percent in Modern Trade channels. Our aim is to bring higher engagement to the shoppers directly via these channels. We recently set-up VR enabled experience zones in a modern retail format across 5 cities- Delhi, Gurugram, Mumbai, Bengaluru and Lucknow.
On discussing any innovative initiatives that you have implemented to adapt to the market trends
Basmati has been a relatively low involvement category in Foods. As a brand, we have been trying to improve this to drive brand salience and preference be it through our communication approach or through the choice of media.
In the recent past, we have worked on innovative on-ground campaigns like a partnership with PVR to take our Experiments with Basmati campaign in South to new-age consumers.
We are also adapting in terms of Point of Sale experience to give consumers a virtual tour of the Farm to Fork journey of Basmati through Virtual Reality set-up.
All firsts in a relatively low involvement categories.
On India projected to expand at 19 percent, reaching $400 billion by 2030 according to Publicis Commerce & MMA India’s recent report “The D2C Advantage X Toolkit: Guide to Maximise ROI of eCommerce Investments”
While we do not have any immediate D2C plans, we do see Ecommerce scaling up quite rapidly for us. It’s been the fastest growing channel for us and we see good growths coming both in Q-Commerce and Grocery. We are investing on the platforms to drive growths aggressively and also taking a lot of new launches first into these channels to test and improvise the right mix.
On some of the upcoming plans or developments for India Gate Foods in terms of product offerings and market expansion?
There are three levers of product offerings expansion that India Gate Foods is working on.
First, we are looking at newer categories to expand our kitchen share within staples and a foray into Health Oils is something that will happen in the coming financial year.
Secondly, we are actively looking at adjacencies to extend our core equity in Rice. Our newly launched range of Biryani Masalas under the India Gate Classic brand promising a classic experience to consumers is the first foray in this space.
Thirdly, we are looking at extending our health range beyond Brown Rice into newer innovative and new-age consumer formats.
Along with this, we are aggressively scaling up our regional rice play through Kolam, Sona Masoori, and Gobindobhog. To support this growth, we plan to launch vernacular advertising campaigns and raise awareness, particularly in southern markets.
e-commerce
Instamart and Duolingo launch street spell check campaign for Instaprint
Duo the owl fixes signboard typos across cities to showcase instant printing.
MUMBAI: If spelling mistakes had a sworn enemy, it might just be a bright green owl with a printer. Instamart has teamed up with language learning platform Duolingo for a quirky nationwide campaign that turns everyday spelling errors into a public spectacle while promoting its instant printing service, InstaPrint. The playful activation takes aim at the many misspelled shop boards and public signs scattered across Indian streets. From “saloons” that promise haircuts rather than drinks to menus and posters peppered with punctuation mishaps, the campaign sends Duolingo’s mascot Duo on a mission to restore linguistic order.
Armed with Instamart’s instant printing feature, Duo prints corrected versions of the mistakes on the spot and pastes them over the originals. The result is a series of humorous street interventions that have quickly begun circulating on social media.
Photos and videos of the grammar correcting owl have been widely shared online, with amused users reacting to the unexpected spell check patrol. One user joked, “Ab ayega na maza bhidu,” capturing the internet’s delight at the unusual campaign.
Behind the humour lies a practical message. The activation is designed to showcase the capabilities of Instaprint, Instamart’s printing service that allows users to print documents and posters almost instantly.
The company says the feature is meant for everyday needs such as printing resumes, visa documents or last minute posters without the usual scramble to locate a print shop.
Instamart introduced Instaprint in 2025 across select metropolitan cities including Bengaluru, Mumbai and Delhi. The service allows users to order printed materials directly through the platform, extending the quick commerce model beyond groceries and household essentials.
By combining Duolingo’s famously persistent owl with India’s street level spelling quirks, the campaign taps into the internet’s long running fascination with grammar mistakes while demonstrating a real world use case for instant printing.
After all, in a world full of typos, sometimes what you really need is a quick printer and a very determined language teacher.
