Broadband
Mobiles boost broadband usage by 4.17% during May
NEW DELHI: Mobile users helped give a spurt to broadband usage in the country to touch 104.96 million by the end of May, which signified a monthly growth rate of 4.17 per cent.
It may be recalled that in April this year the broadband users in the country crossed the 100 million mark for the first time.
Mobile devices users (phones and dongles) went up from 84.79 million to 88.96 million between April and May, signifying an increase of 4.91 per cent.
However, Fixed Wireless subscribers (Wi-Fi, Wi-Max, Point to Point Radio and VSAT) showed a minor decline of 0.17 per cent thus remaining at just over 440,000 users.
Wired subscribers went up from 15.52 million to 15.56 million, showing an increase of 0.23 per cent.
Based on reports received from the service providers, the Telecom Regulatory Authority of India (TRAI) said the top five service providers constituted 83.75 per cent market share of total broadband subscribers at the end of May.
These service providers were Bharti Airtel (23.39 million), Vodafone (21.27 million), BSNL (18.50 million), Idea Cellular Ltd (15.76 million) and Reliance Communications Group (8.99 million).
The regulator noted that some wireless service providers exclude incidental data users from their subscriber base, based on minimum usage decided by them.
As on 31 May, the top five Wired Broadband Service providers were BSNL (9.90 million), Bharti Airtel (1.45 million), MTNL (1.14 million), Atria Convergence Technologies (0.66 million) and YOU Broadband (0.45 million).
The top five Wireless Broadband Service providers were Bharti Airtel (21.93 million), Vodafone (21.27 million), Idea Cellular (15.76 million), Reliance Communications Group (8.88 million) and BSNL (8.59 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
