Broadband
June: Jio & ACT lead wireless, wired broadband subs growth
BENGALURU:MukeshAmbani’s Reliance Jio juggernaut continued leading growth in wireless broadband internet in the country nine months after its commercial launch on 5 September 2016. Jio has added 51.2 million subscribers in calendar year 2017 (CY-17) until 30 June 2017 (Jun-17) At the same time, ACT Broadband, probably the largest private wired internet service player in South India, continued to lead subscriber acquisitions in CY-17 with the addition of about 100,000 (0.1 million) broadband internet subscribers until Jun-17.
Wireless broadband numbers grew 9.14 million or 3.35 percent month-on-month (m-o-m) in Jun-17 to 281.99 million from 272.85 million in May-17 according to Telecom Regulatory Authority of India (TRAI) data for the month of June 2017. Jio’s subscriber base grew by 13.68 percent in Jun-17.The top 5 wireless broadband service providers were Reliance JioInfocomm Ltd (123.36 million), Bharti Airtel (53.25 million), Vodafone (41.13 million), Idea Cellular (26.37 million) and Reliance Communications (13.54 million). Please refer to the figure below:
The figure below shows the m-o-m subscriber base growth of the top 5 service providers in India.
Top five broadband internet service providers constituted 89.08 percent market share of the total broadband subscribers at the end of Jun-17. The subscriber base of these service providers was Reliance JioInfocom Ltd (123.36 million), Bharti Airtel (55.34 million), Vodafone (41.14 million), Idea Cellular (26.37 million) and BSNL (21.76 million).
In the case of wired broadband subscribers, the all India subscriber base grew by 0.19 million or by 1.04 percent in CY-17 – from 18.14 million on 1 January 2017 to 18.33 million as on 30 June 2017.
As on 30 June 2017, the top five Wired Broadband Service providers were BSNL (9.73 million), Bharti Airtel (2.1 million), Atria Convergence Technologies (1.22 million), MTNL (0.98 million) and You Broadband (0.65 million). Among the top 5 wired broadband internet service providers the government run providers – Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telecom Nigam Limited (MTNL) lost subscribers, Airtel saw an increase of 10,000 subscribers, while ACT and You Broadband both gained subscribers in June 17 as compared to May 17. Please refer to the figure below.
It must be noted thatTRAI reports indicate data in millions of numbers up to 2 decimal places. Hence it is assumed in this report that a figure of 0.51 million (5.1 lakh) subscribers for You BB for Dec-2015 would be granular to the nearest 10,000. While percentages have been mentioned up to two decimal places, the accuracy may vary, depending upon the exact number.
Multi-system operators (MSOs’) and Local cable operators (LCOs’) or cable video service providers also provide broadband internet services in the country. These cable service providers have a number of subsidiaries and alliances, hence broadband numbers are split as applicable. The consolidated subscription numbers of these entities could be larger than the numbers of some of the wired internet services providers mentioned above.
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Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
