Broadband
Jio to raise Rs 200 bn for next phase of expansion
MUMBAI: Reliance Jio Infocomm (Jio) is planning to raise Rs 200 billion through a rights issue of OCPS (optionally convertible preference shares). Jio will raise the amount through the rights issue of shares to shareholders as Reliance Industries’ wholly-owned subsidiary is reading for the next phase of expansion.
RIL is now expected to reveal Jio’s next significant move – an inexpensive 4G feature phone supporting Voice over LTE (VoLTE) technology.
The OCPS fund-raising would take the total raised by Jio through this route to around Rs 900 billion in the last two years. In the March quarter, Jio’s capital expenditure was Rs 180 billion, and this would stay the same in the subsequent three-month period, the company stated. Jio pocketed around 117 million users, or around nine per cent active subscriber market share as of May end, according to TRAI data.
RIL has already invested around Rs 2000 billion in Jio, which started commercial operations in September 2016.
To take on competition, incumbent operators have also ramped up investments. As in March 2017, Bharti Airtel, Idea and Vodafone India respectively invested Rs 2300 billion, Rs 1250 billion and Rs 1350 billion.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
