Broadband
Jio launches 25k-km 100Gbps submarine cable system
MUMBAI: Reliance Jio Infocomm Ltd. (Jio), the largest 4G and mobile broadband digital services provider in India, has announced the launch of the Asia-Africa-Europe (AAE-1) submarine cable system.
AAE-1, the longest 100Gbps technology based submarine system, will stretch over 25,000 km from Marseille, France to Hong Kong, with 21 cable landings across Asia and Europe. This large scale project is the combined work of leading telecom service providers from Europe, the Middle East, and Asia. With diversified Points of Presence
(PoP) in Asia (Hong Kong and Singapore) and three onward connectivity options in Europe (via France, Italy and Greece), AAE-1 will provide the requisite flexibility and diversity for carriers and their customers.
AAE-1 will pass through the critical hubs, serving the increasing demand for video centric data bandwidth supporting all types of communications, applications, and content within India and beyond. AAE-1 links seamlessly with other cable systems and fiber networks to deliver direct access to all global markets.
“The new terabit capacity and 100Gbps direct connectivity to global content hubs and interconnection points ensure that Jio will continue to offer its customers the most exceptional high speed internet and digital service experience,” said Jio president Mathew Oommen.
“We are excited to participate in the launch and deliver the cable landing in Mumbai at the time when India’s data traffic continues its accelerated data consumption and growth.”
Due to its advanced design and route, AAE-1 provides one of the lowest latency routes between Hong Kong, India, Middle East and Europe with the fewest hops.
Jio provides the Network Operations & Management for AAE-1 Cable System. The AAE-1 NOC, managed by Jio, leverages the state of the art facility in Navi Mumbai along-with its advanced tools and automation.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
