Broadband
Jio Gigafiber tops Netflix report on best internet speeds
MUMBAI: Reliance Jio Gigafiber has topped the list of internet service providers (ISPs) with the highest speed, according to a report by Netflix. In the month of February, it had a speed of 3.61 mbps beating rivals Airtel, Spectranet and 7 Star Digital.
Since its launch in September 2018, Jio has consistently maintained its pole position in the chart giving speeds above 3.41 mbps. The report is released by Netflix to show which provider can give the best viewing experience for its videos.
After Jio, 7 Star Digital gave a speed of 3.43 mbps, Spectranet with 3.34 mbps and Airtel with 3.29 mbps. Some of the other bigger players such as Hathway, ACT Fibernet, MTNL and BSNL were ranked lower in the list.
The company is leaving no stone unturned to ensure it dominates the internet space. Last week, it was reported that Reliance Jio is testing a Triple Play Plan for its fibre to the home (FTTH) service, Jio GigaFiber. The plan will enable users to access Jio GigaFiber, Jio Home TV and Jio Apps in a single pack. The plan will offer 100GB of high-speed data, unlimited voice calling, Jio Home TV subscription along with access to Jio’s portfolio of app. It will be valid for 28 days.
Mukesh Ambani-led Jio announced its high speed fixed line broadband services for retail customers last year. During the formal announcement, it was announced that Jio Giga Fibre would come with a Jio Giga TV set top box offering more than 600 TV channels as well as over 1000 movies with enabled voice command feature for TV.
Along with that, an interesting feature of video calling through TV was also highlighted. Users can call every other TV connected through Jio Gigafibre. For smooth rollout of the service, the company also acquired majority stakes in multi system operators such as Hathway and DEN Networks.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
