Broadband
Jio Fibre rolls out in Mumbai; Airtel FTTH, ACT to match pace
MUMBAI: The rollout of Reliance Jio fibre has begun. Jio has started laying Jio Fibre in Mumbai. It will soon help provide a speed of up to 100mbps. People living in several buildings in Mumbai would be able to subscribe to the service.
Jio however is not the only company that upping its FTTH game. Most of the major internet service providers as well as startups such as ACT are offering new FTTH plans in select areas. Airtel too is planning to expand its FTTH services. Late last year, Airtel used ‘V Fibre’ technology to start FTTH service in Chennai, assuring 100mbps speed to subscribers and also offered three months of free service, India Today reported.
The wireless 4G services of Jio are happening. A part of its upcoming plans is soon to come Fibre To The Home (FTTH) service. In November 2016, the company had stated that it would soon plan to “disrupt” the broadband market. Reliance already has an extensive backbone of the fibre network across the length and breadth of India.
Jio has established up Jio Fibre connectivity inside a number of buildings and people are already using it. For the first three months, the service is reportedly free. Although Jio had earlier planned to deliver speeds of up to 1 GBPs with its FTTH service; however users are receiving a speed between 70mbps and 100mbps. Jio may prepare to ramp up speed in a few days.
In November, Reliance had stated that it planned to bundle fast broadband service with multimedia services. Jio Fibre is being offered for free; however there would be a one-time charge of Rs 4500 for the router that it is installing in user homes.
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Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
