Broadband
Jio continues wireless broadband domination, adds 8.8 mn subs in Nov
BENGALURU: Mukesh Dhirubhai Ambani’s largest start-up in the world in the form of Reliance JioInfocomm Limited (Jio) continued to lead broadband internet subscriber growth for the month of November 2018 (month ended 30 November 2018, Nov-18, period or month under review). Jio registered a net growth of 0.88 crore (8.8 million, 88 lakh) subscribers or 3.35 percent during the month of Nov-18. Since 31 December 2017 (Dec-17) or 1 January 2018, Jio’s subscriber base grew 11.146 crore (111.46 million 1114.6 lakh) until 30 November 2018. At present, Jio’s subscriber base comprises of only mobile device users – phones and dongles.
The Vodafone and Idea merger has made the new entity Vodafone-Idea the second largest wireless or mobile broad services provider in the country after Jio.
Overall, 1.578 crore (15.78 million, 1578 lakh) net broadband subscribers were added in Nov-18 – India’s broadband subscriber base grew by 3.18 percent in Nov 18. Subscriber growth was only by mobile device users (phones and dongles) or mobile wireless users. Both wired broadband subscribers and fixed wireless, subscribers bases declined in November 2018
Mobile device users subscriber base grew the 1.71 crore (17.10 million, 171 lakh) or 3.39 percent during the month under review. India had a mobile device users subscriber base of 49.43 crore (494.30 million or 4,943.0 lakh) at the end of Nov-18 as compared to 47.72 crore (477.2 million, 4,772 lakh) at the end of Oct-18.
Please refer to the figure below
As per Telecom Regulatory Authority of India (TRAI) data for Nov-18, the top five service providers constituted 98.56 percent market share of the total broadband subscribers at the end of Nov-18 as compared to 98.42 percent market share at the end of Oct-18. These service providers were Jio 27.155 crore (271.55 million, 2,627.5 lakh), Vodafone Idea 10.544 crore (105.44 million, 1,054.4 lakh), Bharti Airtel 10.474 crore (104.74 million, 1,047.4 lakh), BSNL 2.045 crore (20.45 million, 204.5 lakh) and Tata Tele Group 0.232 crore (2.32 million, 23.2 lakh). Tata Tele Group has lost broadband internet subscribers in Nov-18 as compared to Oct-18
As on 30 November 2018, the top five wireless broadband service providers were 27.155 crore (271.55 million, 2,627.5 lakh), Vodafone Idea 10.543 crore (105.43 million, 1,0543 lakh), Bharti Airtel 10.249 crore (102.49 million, 1024.9 lakh), BSNL 1.129 crore (11.29 million, 112.9 lakh) and Tata Teleservices 0.184 crore (1.84 million, 18.4 lakh).Tata Tele Group has lost broadband internet subscribers in Nov-18 as compared to Oct-18.
As on 30 November, 2018, the top five wired broadband service providers were BSNL 0.917 crore (9.17 million, 91.7 lakh), Bharti Airtel 0.226 crore (2.26 million, 22.6 lakh), Atria Convergence Technologies (ACT) 0.138 crore (1.38 million, 13.8 lakh), MTNL 0.078 crore (0.78 million, 7.8 lakh) and Hathway Cable & Datacom (Hathway) 0.077 crore (0.77 million, 7.7 lakh).The public sector MTNL continued to lose subscribers in Nov-18.
Notes: According to Trai, Broadband internet means services with speeds equal to or higher than 512 kpbs.
Trai provides data in millions and to the second decimal place, hence the granularity of the data in this report is 10,000.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
