Broadband
Indian broadband subscribers growth down in July 2020
BENGALURU: Indian broadband internet subscribers growth for the month ended 31 July 2020 (Jul-20) was less than half (49.6 per cent) of the growth in Jun-20 as per the latest Telecom Regulatory Authority of India (TRAI) data. The broadband subscriber base grew by just 71.7 lakh in Jul-20 as compared to 1.447 crore in the previous month.
Overall, in calendar year 2020, the country has seen addition of 4.347 crore broadband internet subcribers or 6.2 per cent growth until Jul-20. Apr-20, the first month of the Covid2019 lockdown, had seen broadband internet subscribers decline by 1.13 crore.
There were 70.54 crore broadband internet subscribers in India in Jul-20 as compared to 66.194 crore in Jan-20 and 69.823 crore in Jun-20.
The top five service providers constituted 98.91 percent market share of the total broadband subscribers at the end of July-20. These service providers were Reliance Jio with 40.196 crore, followed by Airtel with 15.574 crore, Vodafone Idea with 11.527 crore, the public sector BSNL with 2.303 crore, and Atria Convergence Technologies with 16.9 lakh broadband internet subscribers.
Mobile devices users (Phones and dongles)
The largest growth driver has been through mobile devices, which include phones and dongles, with addition of 4.254 crore broadband internet subscribers or a 6.2 per cent growth in CY 2020 until Jul-20. Mobile devices are the largest platform for broadband internet in India with a more than 97 per cent share of subscribers. There were 68.464 crore broadband internet subscribers through mobile devices in Jul-20 as compared to 64.219 crore in Jan-20 and 67.779 crore in Jun-20.
The top five wireless broadband service providers in Jul-20 were Jio with 40.08 crore, Airtel with 15.325 crore, Vodafone Idea with 11.526 crore, BSNL with 1.517 crore, and Tikona Infinet Ltd with 3 lakh subscribers.
Wired broadband internet subscribers
The second largest broadband internet services platform with a 28-29 per cent share of broadband internet is the wireline or wired platform. This segment has witnessed a growth of 4.9 per cent in Jul-20 as compared to the beginning of the year, with the addition of 9.9 lakh subscribers, for a total of 2.013 crore subscribers in Jul-20.
The top five wired broadband service providers in Jul-20 were BSNL with 78.6 lakh subscribers, Airtel with 24.9 lakh, Atria Convergence Technologies with 16.9 lakh, Jio with 11.6 lakh, and Hathway Cable & Datacom at 10.1 lakh subscribers.
Fixed wireless subscribers (Wi-Fi, Wi-Max, Point-to-Point Radio & VSAT)
Fixed Wireless platform (Wi-Fi, Wi-Max, point-to-point radio & VSAT) is the smallest of the three with about 0.09 per cent share of the total broadband internet subscribers in the country. This platform has seen growth 0f 4.7 per cent in CY 2020 until Jul-20 to 6.4 lakh subscribers, as compared to 6.1 lakh subscribers in Jan-20.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
